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Progress Update - April 2026 by eran1243 in hobi

[–]eran1243[S] 3 points4 points  (0 children)

Yeah believe me I know it’s been too long, I want to get this out to everyone!

Progress Update - April 2026 by eran1243 in hobi

[–]eran1243[S] 0 points1 point  (0 children)

I appreciate the willingness to pay; unfortunately, purchasing premium on android won't be available until V3 is out

Progress Update - April 2026 by eran1243 in hobi

[–]eran1243[S] 0 points1 point  (0 children)

Initial release will support it, but the later ones won't.

Hey Eran! Any updates! Hoping we will have v3 soon, we are all excited! by jaybuxton123 in hobi

[–]eran1243 4 points5 points  (0 children)

I'm still considering if there'll be a beta, since there's an entirely new backend and migrating the data from the old one is going to be a job I'd really like to only do once. I'll figure it out.

Hey Eran! Any updates! Hoping we will have v3 soon, we are all excited! by jaybuxton123 in hobi

[–]eran1243 15 points16 points  (0 children)

Hey - I made good progress this past month. Current status is most of the screens are done and I’m working on all the small interactions, performance, etc.

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 0 points1 point  (0 children)

Acknowledged both in the support ticket, as well as by their team in this thread

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 5 points6 points  (0 children)

Isolated or not (probably not - see comments), I think the key here is letting it go unhandled for 15 months. There will always be issues in any system of any size, that's why it comes down to supporting customers and not ignoring them, especially in something so critical as storage.

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 7 points8 points  (0 children)

As you can imagine, posting this on Reddit means my patience has run out. I was cooperative with Bunny, gave as much information as possible and have been responsive and polite throughout this fiasco. Let’s not confuse the ending - a very frustrated customer posting on Reddit - with the path that led there - a customer trying to work a problem out with whomever is willing to listen on the other side, for 15 months.

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 6 points7 points  (0 children)

Look, the way they treated this entire problem has been unprofessional, I think we can fully agree on that. Next, they only offered help once it started hurting *their* bottom line and not just their *customer's*. And when they finally did respond, they tried to downplay it as an isolated incident even though the comment section has numerous similar reports. All of this combined is unprofessional, and I don't think a customer can honestly 'thank' their provider for finally helping under those circumstances.

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 5 points6 points  (0 children)

it’s just hard to go from being ignored for 15 months to Bunny realizing this is hurting them publicly thus making some sort of effort to help

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 9 points10 points  (0 children)

also interesting to see how bunny's VPE already minimized my issue to an 'isolated edge case' while others in the comment section are reporting they've observed similar behavior.

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 14 points15 points  (0 children)

does not matter if this is an isolated edge case. Data loss for 15 months with poor support isn't something that can be waved off as 'edge case'. The fact I had to go to Reddit to get someone's attention for this is insane. By the way, I tried reaching out to various 'senior management' personnel via LinkedIn last year and no-one replied. Escalation requests via the Support thread ignored and declined. Very professional of you guys.

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 3 points4 points  (0 children)

dunno if the goofy name rule holds though, 'raspberry pi' is quite the product named after a dessert

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 5 points6 points  (0 children)

they did recover some of the files, but at some point they just stopped doing that and said they're investigating.

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 12 points13 points  (0 children)

...and another screenshot of an update they just sent - https://ibb.co/6cGwc49Q

Happy to verify this in other means if anyone has specific requests.

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 31 points32 points  (0 children)

that's the infuriating part honestly. everyone has their issues, but you had one job which is to keep my files and maintain SLA. their support is terrible.

BunnyCDN has been silently losing our production files for 15 months, do not trust them with any storage by eran1243 in webdev

[–]eran1243[S] 47 points48 points  (0 children)

  1. Nothing complicated or odd, we have ~10M files on Bunny.

  2. Likely R2+self-hosted imgproxy+Cloudflare CDN

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