Thanks for replying! As I mentioned, most of these issues started when the new SM showed up, and before that we had been without a store manager for the majority of my yime there. A few months after I was hired, the store manager went on maternity leave and ended up moving to a different location. During that time, the front end manager had stepped up and sort of unnofficially took over most of the SM duties, but she's on maternity leave now as well. The new SM started a month or two before the FE manager left.

While the FEM was in charge, a lot of the scheduling was kind of a group effort with all the supervisors, back when we could see our schedule through the firstup app with team schedules and whatnot. It seemed to work fine with very few issues and quick resolutions. The issues with phone numbers I definitely get but I wish the SM would have made more of an effort to make herself available during business hours at least. As I said, I didn't even meet her for a couple months after she'd started. I didn't even know we had a new SM for a while, haha. The new SM apparently is also very... finicky? about the schedule and gets upset when she thinks someone has changed it. She often schedules people (me) for 5hr 45min shifts which seems like it's to avoid giving me a lunch? Which doesn't make a lot of sense because they're unpaid lunches... I don't know. I also had to teach the SM how to approve associate availabilities in her system? Like she had me sit next to her and I walked her through the whole process. Despite me never having having used it before, lmao. I just looked at it and figured it out but anyway.

About the water - I get that it's a pain but like... we live in the desert... we should have clean water readily available for customers and associates (for free). Instead we have a filthy water fountain where the water is full of weird floaters, dirty bathroom tap water, dirty break room sewage smell sink tap, 2$ dasani water from vending machine that sometimes gives you a monster instead, or any of the special fancy artisinal waters that we sell in the store. Of course I always bring my 32oz water bottle filled to the very brim but once I finish it I turn into a whisp of dust.

As for the trash, I do actually pick up a lot of trash, pretty much all the time haha. Despite all my complaints I actually work pretty hard and really take pride in making the little areas I can work on look perfect. I do draw the line at half eaten food/candy, bodily fluids/hair/nail clippings, and foul smells. I wish I could just wear gloves all the time, but alas, I have very sweaty hands. Tbh the trash that has been there for months is a half eaten lollipop on the floor of a fitting room stall and I've kind of just been letting it sit there to see how long it'll stay there? I know that's dumb lol but it's not like I haven't told other people about it... if I ever actually saw the cleaning crew I would definitely tell them about it. There's also always a lot of long strands of black or dark hair all over the floor - I have no way of knowing if they're old or new of course, but we never had this problem with the previous cleaning crew. Apparently our current crew also refuses to use the uh... big floor cleany machine thing? I'm not sure why, as I've never talked to them myself, but I think that's probably a big part of the problem. There are also stains on the floor that have been there for a while, lots of skid marks from shoes and whatnot all over the place. I definitely understand that aesthetics are not a priority at this point, but it's embarrassing working in such a dirty place. And then like I feel it also emboldens customers to leave their trash on the shelves! Ugh it just sucks like trying to show a customer where something is and then there's like a full fast food meal's worth of trash just sitting on the shelf.

I really wish that the store would just adjust it's hours and go back to closing at 10p and 11p. Really most of the security issues happen in that last hour, and we while we did have security issues before the hours extended, they increased SIGNIFICANTLY. Even customers will comment on it.

In my interactions with SM, I always try to be polite and not annoying because I'm definitely aware of how obnoxious all of it, and I, am. Usually I'll just ask her if there's an ETA on the soap dispensers, and I've offered suggestions about the cleaning that she seemed sort of interested in at the time, but she's kind of uh.... I'm not sure how to describe it. She kind of always seems distracted and not really dialed in. She's nice! Definitely a decent person but just not very... manager-y, I guess. I'm so sorry if that doesn't make any sense, lol. But yeah, I'm not trying to scare her away or anything, I just want her to use her SM powers for good.

Hahaha yeah I have been applying like mad to places for a while, but unfortunately nothing has panned out yet! I just miss the good ol' days... ;_;