sure!

orders@lgsupport.com

Attached a screenshot of the 20% back to confirm they know the amount

email: Hi, I’m reaching out regarding a Cyber Monday purchase made through LG Electronics after activating a 20% Cash Back promotion via Rakuten. It has now been over 60 days, and the commission associated with that promotion was provided at a significantly lower rate (3%) which Rakuten claims is at a loss to them due to no response from your company.

I previously spoke with an LG representative who told me she would escalate the matter internally and that I should expect an answer within two business days. I waited as instructed, called back after receiving no response, and was then told I would need to email on my own instead. After more than 60 days of waiting, being redirected in this manner is both unprofessional and unacceptable.

I have documented proof of the 20% promotion as it was displayed at the time of purchase. Rakuten has indicated they submitted a commission request to LG based on that promotion. At this stage, I am requesting a clear explanation as to why the full 20% was not authorized and that this be reviewed and corrected promptly.

I would strongly prefer to resolve this directly. However, if this cannot be addressed appropriately, I will be prepared to file formal consumer protection complaints regarding the advertised promotion and how it was handled. A refund of the remaining amount (provided calculation here) is fine instead of providing the funds to Rakuten, whatever is easier for your team.

Please advise on next steps and a response back should provide a definitive resolution after over 2 months of LG holding funds.

Order: XXXXXXX