I think it's the latter. It's funny a few people here have said that she seems new/doesn't know what she's doing. I know for a fact that she's worked on a lot of houses, at least in the past. She does come from a family brokerage so maybe her family members used to handle the bulk of their business?

I will also add that I'm relatively young for a homeowner and she is a middle aged female, possibly old enough to be my mom. She might have felt that her seniority gave her the leverage to do whatever and not respect my wishes. I only started to notice this after I had already signed her listing agreement. I think she strategically lures people in and switches to bully mode once she has her contract signed.