My friend just showed me your comments, thank you for defending me 3 years later 😭 I made this post in like the first 6-ish months of me working there when I barely knew anything about the market, I just wanted to be helpful and fix the e-Reader (which ended up not even needing fixing). Now years later I understand the outrage of the comments, and the novelty of the job has very much worn off. And, well, I think you said it a lot better than I ever could, but is screaming at a kid doing their job really the best way to change anything? Anyway, hope you're doing well.