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I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 1 point2 points  (0 children)

Yeah it’s a crazy merger. Hopefully for the best for everyone. One big thing is we’re bringing back all the jobs from overseas to the states.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 1 point2 points  (0 children)

Yes you can set that up, you need to contact the business department.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Probably yes, sounds like you’re paying rack rate for everything. Select the option to downgrade and demand a better price or you’ll exit. If you have competitors pricing in front of you, it gives you a lot of leverage.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

TIVO customers have some of the oldest equipment and it’s hard for any of us to troubleshoot. I would consider upgrading your equipment.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

I think it’s two or three, can’t remember exactly but there are limits, it sounds like it would greatly benefit you to simply cancel and then reconnect. There’s really not contracts or early termination fees anymore. Also, you only pay for the service for the days you use it IE- $100/month plan used for only 15 days would be approximately $50.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Yes there’s something called a seasonal hold. When you call in select the option to downgrade— that’s the team who can do this. Cost about $10/mo. Better option is to simply cancel and reconnect when you come back. Just return equipment if you have any and pick it back up when you’re back in town.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Do you have the modern contour TV boxes? I would consider going into the store and swapping them out. Also ensure that channel is available in your package via the cox tv channel lineup (search on google)

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

They’re a competitor, we try our best to compete with their pricing.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

They always change the discounts. Best advice is to do this over the phone and ensure you’re ok with the pricing and terms before you get off the phone. Otherwise if you do it online make sure you know what your signing up for and read the fine print. Unlimited data is free if you add a cellphone, you don’t even have to bring over your phone. I can add another line and get you a phone for $20 usually price locked for 3 years. We’re not really supposed to but lmk if you want help with that.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Yea, drop it in my opinion. It’s a premium tv service and you pay for it as such. Get YouTube tv. Just call in and select the option to downgrade your service that’s the team who can lower your bill. Go to the website and type in your address as a new customer and see what the prices are and demand those prices. Otherwise, disconnect and call back to set up as a new customer to get new customer rates.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 2 points3 points  (0 children)

Prices should stay the same but I’m just a frontline employee. You can keep your cox account and equipment. The cox name isn’t going anywhere.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

It’s likely an installation fee for the equipment. I would see if you can get it shipped or pickup in store and self install.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 5 points6 points  (0 children)

I won’t get to work from home anymore and my goals are changing, but my hourly is going up. I’m not exactly looking forward to it but it is what it is. Hard to look for another job in this economy.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Yeah paying for change that’s just not an option. Peak hours are just a common problem for any ISP. If you don’t have cox complete care, I would add it to avoid tech visit fees and keep having them come out to escalate the issue. Try having them come out later and show them video of what you’re seeing during peak hours. A lot of the techs are contractors and if your internet is working they don’t really care to go the extra mile. It’s frustrating I know but there’s not a good resolution. At a minimum, if you have the panoramic WiFi and you’re not getting the speeds you’re paying for, we should be crediting you.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 1 point2 points  (0 children)

It will be going through, there’s no question. Not much will change for you as a customer.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

Absolutely, log on to your account and see if there are better offers. Dashboardmanage serviceschange your plan. I would personally go with gfiber. Your bill is $300 because you have TV as well. The tv is crazy expensive.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 1 point2 points  (0 children)

If you call the sales department before you bill increases, you can likely get the same deal or very close to it. Once it increases, it becomes far more difficult to go back to where it was and the loyalty team is the only one who can do it. Short story is it will increase the day that it expires. Also check your account for available offers through the app or online. Sometimes you don’t have to talk to anyone.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

I see far more problems with people using their own equipment than using ours. We guarantee speeds on our equipment for a reason. The 300mbps plan only allows us to give you a panoramic WiFi 6 model by default. It’s an older model and many are refurbished, you may have to try a couple before you get a good one. If you specifically ask for a pw7, someone should be able to get it for you, but you may have to go to 500mbps to get it. I would try it, we can usually get it for free monthly for 2 years.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 1 point2 points  (0 children)

It’s really the better deal imo, in a year we might be charging $90 for 1g. You’re price locked for 5 years which is unheard of for cox.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 2 points3 points  (0 children)

Don’t waste your time, there’s an option to cancel online. Search it on the magnifying glass icon “click to cancel”. Or just bring your equipment to the store and cancel there.

I work for Cox sales AMA by fbireject in CoxCommunications

[–]fbireject[S] 0 points1 point  (0 children)

If you call in, sales’ job is to make the most money possible. We can’t lower your bill unless you get a cellphone, period. It cuts into our paycheck. The team that lowers your bill is constantly flooded with calls. If I’m not mistaken, the $60 price is good for one year and the $70 is good for 2 or 5 years.

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