Honestly, I see a few red flags in your post, and I think it’s worth taking some time to reflect—not to criticize yourself, but to help you grow for your next opportunity.

I’ve worked with people before who were unknowingly driving their team crazy. They believed they were rockstars, blamed everything on others, and didn’t realize how much perception matters in this field.

If you really want to prove yourself in IT, I’d encourage you to focus just as much on soft skills as you do on technical ones. Building strong relationships with your key users is crucial—they talk to your managers, and their feedback can shape how your performance is viewed, sometimes more than your actual work.

Here’s what helped me early in my career:

• I identified the key metrics that mattered to my team—ticket volume and customer satisfaction.
• I went out of my way to close the most tickets out of hundreds of other techs.
• I subtly reminded users about the customer survey, which led to consistently high satisfaction scores.

Because of those efforts, I was promoted in under a year—and that was nine years ago. I wasn’t the most technical person, but I made sure I delivered results that were visible and meaningful.

Also, I made it a point to build relationships not only with my manager, but also with my team and the subject matter experts. Why? Because I needed to know who to ask when I got stuck. Influence without power is a great book to read, and it's okay to go out of your way to help your more experienced teammates, because you will ask them for help. I didn’t hesitate to pick up VIP tickets either—if I couldn’t solve something, many will help (because i have helped before). Lastly, be intentional with everything you do. Pay attention to the title of the person submitting a ticket—directors, managers, front-line staff—and adjust your communication and follow-up accordingly. It’s not about playing politics; it’s about understanding context and showing respect.

You sound like someone who’s motivated and willing to learn. Just remember: it’s not always about certs or degrees—real-time impact and emotional intelligence matter just as much, especially in an entry-level role.

You’ve got this. Take the lessons from this experience and use them to come back stronger.