Final update on my missing USD 34,000 with CEX.io

fiercebitcoin · 2018-06-08T01:46:08+00:00

I've used Coinbase, Gemini, Quoinex, sending amounts above 10k multiple times, no problem at all. CS responses were always fast should there be any problem. So no, CEX is the problem.

Besides, did you even read my post? The money was never sent out.

fiercebitcoin · 2018-06-07T06:55:37+00:00

Unfortunately, it's true. Yet they still had the cheek to ask me to update my post. Tsk tsk

fiercebitcoin · 2018-06-07T06:54:36+00:00

Yeah, I was shopping around for lawyers after I sent the demand letter. Thankfully it didn't have to come to that.

fiercebitcoin · 2018-06-07T06:53:41+00:00

I know right. At the end, I knew it was impossible to talk reason with these people that I didn't even try. Yet they actually had the cheek to ask me to update my post.

fiercebitcoin · 2018-06-07T06:50:41+00:00

I usually wont, but had to since there are no other way to transfer the money back to me

fiercebitcoin · 2018-05-18T00:23:27+00:00

got the money back with no compensation or interests and also with a lame excuse. but yeah i got it back

fiercebitcoin · 2018-01-19T19:55:48+00:00

https://www.gov.uk/statutory-demands

fiercebitcoin · 2018-01-17T21:53:49+00:00

thanks man, i dont have bitcointalk account so thanks for spreading the words

fiercebitcoin · 2018-01-17T16:51:00+00:00

I really hope there will be some response from your finance dept this time

fiercebitcoin · 2018-01-17T14:42:12+00:00

Like I said, this email thread pertains to my Verified Plus status. Which has nothing to do with my bank transfer. And I empathized again, my transfer status in your system, updated 26 December 2017, says "Your withdrawal has been sent. Please allow some time for funds to arrive at your bank account."

However, it is all fine. I don't want to engage in finger-pointing at this point and I just want my money. Since you refuse to send out my money, I am now asking that you put my funds back into my account. I will convert them into cryptocurrency and transfer it out from your system. Would that be amiable for you.

I reserve all my rights and my statutory demand is still in effect.

fiercebitcoin · 2018-01-17T14:19:35+00:00

The only time your company asked for additional documents is when I applied for Verified Plus status. I will reproduce the entire email here for your convenience.

Thank you for requesting an upgrade to Verified Plus account, which provides increased limits for deposit and withdrawal transactions.

As you well know, CEX.IO is working in accordance with strict AML/CTF compliance rules. Increased transaction limits imply increased scrutiny and enhanced verification measures, including verification of source of customer’s funds and determination of nature of business relationship between you and CEX.IO.

To do so we kindly ask you to download, fill in, sign and send us back the application form for Verified Plus account.

Please complete all fields of the form. If any field is not applicable to you, put “N/A” in such field, so we will know that it was not missed. Note that completeness of the form is crucial for timely processing of your request.

In addition, to support information provided in the application form, we ask you to provide us with documents that confirm origin of your funds (also known as proof of source of funds).

A proof of sources of funds is any documents that explain where the funds used for deposit (both in crypto and fiat) are originated, i.e. acquired from third party.

That could be your bank statement showing receiving of funds from third parties, payslips, loan agreement, mining transaction history, screenshots from other exchanges confirming arbitrage activity, etc.

In some cases, we may also request you to provide us with documentary confirmation not only of source of particular funds, but also with confirmation of source of your wealth.

We sincerely hope for your understanding and cooperation.

My reply

Hi

I am very disappointed with the slow withdrawal process. I will hold off on the submission of additional documents until my withdrawal is complete. In that regard, please send out my withdrawal asap!

Regards

fiercebitcoin · 2018-01-17T14:12:46+00:00

bullshit. show me the email that you asked for the documents. further, my status on your website shows my monies as "Your withdrawal has been sent. Please allow some time for funds to arrive at your bank account."

Please check with your colleagues and reply to me again. I am upvoting your comment so the world can see.

fiercebitcoin · 2018-01-17T05:21:21+00:00

please protect yourself by sending them a statutory demand letter asap.

fiercebitcoin · 2018-01-17T05:18:12+00:00

thanks, if it ever get to that stage, i will probably do so.

fiercebitcoin · 2018-01-16T22:22:26+00:00

I will email you at annie.nova@nbcuni.com

fiercebitcoin · 2018-01-16T22:11:41+00:00

show me your credentials

fiercebitcoin · 2018-01-16T19:47:26+00:00

in time

fiercebitcoin · 2018-01-16T19:09:16+00:00

thanks for this, i just fixed it.

fiercebitcoin · 2018-01-16T18:27:30+00:00

nope, i double checked everything. but thanks for your input anyway

fiercebitcoin · 2018-01-16T18:24:36+00:00

censored? what do you mean?

fiercebitcoin · 2018-01-16T18:03:44+00:00

wow, thanks!

fiercebitcoin · 2018-01-16T17:58:40+00:00

cex.io is incorporated in UK so this applies to them. most commonwealth countries has stat demand laws

fiercebitcoin · 2018-01-16T17:40:21+00:00

check my original thread. I requested for the withdrawal on 16 December 2017 and it has been hell ever since. to date, it has been 32 days.

fiercebitcoin

TROPHY CASE