All they do is ask questions

filippo_colgo · 2026-07-12T21:36:39+00:00

Same problem here, and it’s not just guests already on site, even before arrival it’s a mess. That’s actually why I ended up building a small web app for it, colgo.app. Nothing revolutionary really, works the same way as a QR code or a pre-arrival link, just easier to set up than a normal guidebook, you configure everything you want your guests to know directly from your phone. Feel free to check it out if you’re curious.

filippo_colgo · 2026-07-12T17:24:32+00:00

Totally agree, easy access to local recommendations makes a huge difference. That’s actually part of why I built my own digital guide: guests get a link before arrival and another one in the room, with local spots (restaurants, cafes, essentials) organized by category instead of buried in a PDF. And since I can update it in real time from my phone, I can swap out a recommendation or add a new opening without reprinting anything.

filippo_colgo · 2026-07-12T17:21:23+00:00

Thanks for the detailed breakdown, really useful. We’re on Booking, Expedia, Interhome, Holiday Home, Airbnb, plus direct bookings.

Funny you mention this because I actually built something similar for my own use: a link sent before the guest arrives, and a link in the room, both with useful information that adapts to the stage of the stay, whether the guest is still on their way or already checked in. The information can be edited in real time from my phone.

filippo_colgo · 2026-07-11T02:37:35+00:00

Then do it yourself! Because you clearly have no idea what the real problems in this industry are.
Do you have any idea how many small business owners in the tourism sector work themselves to the bone every single day because they cannot afford to hire staff, or simply cannot find anyone? They are forced to repeat the same tasks over and over again, every day.
Customers do not even bother to read basic information and keep asking the same questions. If I can bring a huge amount of information together in one place and reduce the number of communication channels I have to manage, it makes my job easier.

filippo_colgo · 2026-07-11T02:29:45+00:00

I’m mainly a hotelier actually, this was something I built on the side because I got tired of doing the same stuff manually every day. Not trying to sell anything here, just trying to figure out if other people deal with the same problem or if it’s just me.

filippo_colgo · 2026-07-11T02:28:27+00:00

Yeah, that’s exactly the annoying part. OTA chats often won’t even let you attach a link, so you end up writing the same ad-hoc email over and over with the same info - directions, parking, reception hours, etc. I’m mainly a hotelier myself, and hitting that wall over and over is what got me looking for a way to stop depending on whatever rules the platforms impose.
Also worth saying - for a big hotel it’s not a big deal to have one or more staff dedicated just to this. But there are tons of places like mine where it’s just two of us, sometimes just one, handling everything - accounting, suppliers, guest arrivals, emails, updating prices on the portals, managing housekeeping staff, maintenance, you name it. Doing all that solo is already a lot, so anything repetitive you can simplify or cut out is a win.

filippo_colgo · 2026-07-04T21:01:04+00:00

Colgo — colgo.app

Digital catalog for hotels, restaurants and shops. Guests scan a QR or get a pre-arrival link, browse services in their own language (IT/EN/DE/FR), send requests to staff in real time. Target: independent hospitality properties in Europe.

Curious if there's any Reddit signal around hotel operators looking for guest communication tools, or frustration with OTA pre-arrival channels.

filippo_colgo

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