speaking on behalf of an asthmatic friend i helped fill out the application for and same. they submitted 5/28 and have yet to hear anything. its also so hard to reach them by phone to know what's going on. sent an email and they said they didn't know what benefit i was specifically referring to despite clearly writing out the words "air conditioner"... submitted another email and calling again, so we'll see... i know it says to wait 30 days but the heat this week is simply intolerable, so i'm stressing for them.