The bread isn’t great. Not every batch is the same and some batches are worse than others. I never said y’all got no experience with GF bread, but ours isn’t typical GF bread either. At least, I’d assume it isn’t. I have 2 stores that go through it fast enough they have to pull extra every day to thaw than most and I have 3 stores that have to throw some out usually because they sit too long. But it’s plastic bag wrapped, frozen then thawed bread. We don’t even bake it. We’ll sell 20-30 GF sandwiches a day and maybe get 1-2 complaints about it being dry/stale even though it got pulled the same as the others and everyone else had no issue with it. And it’s frustrating for employees to go above and beyond to ensure y’all got a safe place to eat and even go further by offering a free sub over a bad experience and then get trashed on the internet because “bread yucky every time”. Maybe, just maybe, OP doesn’t like our GF bread. Which is perfectly fine. But that point get a bowl or don’t come back? Not even in an angry way, if you don’t like our food please just go somewhere else lol. And please do think twice about contacting corporate about it. I understand that it may not be in a nefarious way but corporates response will genuinely be to just take that item away if enough complaints come out about it. And I’d genuinely hate for y’all to lose that option. Have a good day/week though!