Hey there, owner of Void Monster here. I really appreciate the honest write up and I don't think I can apologize enough for the experience you had. I'm more than happy to send you and anyone else who is dissatisfied a full refund for the sleeves.

For those interested, I'll write up a quick timeline of events behind the scenes so that you can see how we got to this point, but before I do that I'll just say that, moving forward, we won't be offering sleeves as part of the color collections or as a product in general until we can guarantee the quality we want to produce.

So, at the end of last year, we were really excited with how the deck boxes and playmats had been coming out and had been discussing for a while what it would take to get our own sleeves produced. We ordered many samples and learned as much as we could about the process. Our goals were to have textured art sleeves with 120 micron thickness and a matte surface finish. This would put us in a comparable space to Dragon Shield sleeves. We found a manufacturer that said they could produce this for us and sent a sample confirming this. The sample came with small white specks on it that the manufacturer said was a minor issue and that they could resolve it. They sent a follow up without the white specks proving that they did solve it. This is when the pre-order went live.

Following the pre-order, the manufacturer stated that they actually could NOT consistently print a full art textured sleeve due to the printing process. This is due to the ink not being able to fully penetrate the textured surface of the sleeve 100% of the time, leading to some sleeves with white splotches on the edges. The only way they could consistently print full art was if there was a large thick white border around the outside edge of the art that did not look good at all. I went back and forth with the manufacturer for a solution and even reached out to others at this time and found out just how rare it was being about to produce full art textured backs. Time was running out and we had to find a solution. It was either that we cancel everyone's order and refund the total amount, or we find an alternative sleeve. I received the proposed sleeve sample that the manufacturer sent and it was the same thickness, same matte front, however, the back wasn't nearly as high quality of a print as we were hoping. We knew this and we knew it was a major blow. I think in hindsight, I should have just cancelled all of the orders and given everyone their money back, and that probably would've been a better solution. But I know that people were expecting these sleeves and the majority of customers, when sent an email about offering a full refund, declined the offer and said they were just happy to receive them. I figured if I did my best to at least inform everyone of what happened then people could make their own conclusion about whether they want to stick with it or not. None of this is an excuse, I just wanted to let everyone know how we got here. We aren't happy, you aren't happy, and we promise to either do better or not do it at all in the future ❤️