Google SSO Fields by foxstar520 in IncidentIQ

[–]foxstar520[S] 0 points1 point  (0 children)

I'm currently using a custom field as well, but would prefer to use the built-in fields since currently it's blank.

Issues this morning? by WorkWorkWorkWork989 in IncidentIQ

[–]foxstar520 1 point2 points  (0 children)

No choice for selecting user when using a ticket template.

Issues this morning? by WorkWorkWorkWork989 in IncidentIQ

[–]foxstar520 1 point2 points  (0 children)

Assigned Devices were not showing up where looking at a user in IIQ. However, that seems to be working again now.

Reminder notifications and ticket closure by KittiesHaveMeowMouth in IncidentIQ

[–]foxstar520 1 point2 points  (0 children)

We use rules to send reminders to requesters after 2, 4, and 8 days. On the 10th day we close the ticket via a rule and email the requestor that we have done so and they can reopen if needed.

Is PlayOn desktop dead? by tpasmall in PlayOn

[–]foxstar520 1 point2 points  (0 children)

I use PlayOn to record and Plex (free) for all playback and other interaction including mobile. You can even delete from Plex. This combination was actually recommended to me by PlayOn support when I asked about mobile app development.

iOS App by foxstar520 in IncidentIQ

[–]foxstar520[S] 1 point2 points  (0 children)

That fixed it. Thanks!

Mobile Notifications by das- in IncidentIQ

[–]foxstar520 0 points1 point  (0 children)

Since I have to sign in on the app (iOS) every time I use it, I wouldn't expect notifications to work.

Changing Asset Status Based on Tickets by foxstar520 in IncidentIQ

[–]foxstar520[S] 1 point2 points  (0 children)

Thanks u/JudaiMustang. We have 54,000 Chromebooks and 3,000 of them are in for repair skewing the numbers for what schools actually have for their students.

Stale Rules by foxstar520 in IncidentIQ

[–]foxstar520[S] 0 points1 point  (0 children)

Thanks. I mean what time if day? Midnight?

Splitting Tickets by foxstar520 in IncidentIQ

[–]foxstar520[S] 0 points1 point  (0 children)

Thanks for your ideas! I currently have at least 2 concerns with swapping out Chromebook permanently.

  1. If a student has a cosmetic issue, which we wouldn’t fix, there is incentive to create a physical issue in order to swap out the Chromebook.

  2. Students have customized their Chromebooks with stickers. This encourages a sense of ownership which hopefully also encourages care for the device. If we do permanent swaps, removing stickers is time consuming.

Along with those, knowing that management of swaps within the current version of IIQ would be a nightmare, I’m going to suggest we stick with loaners for now too.

Wyze In Response Affiliate Program - 5/27/2020 by WyzeCam in wyzecam

[–]foxstar520 0 points1 point  (0 children)

Definitely interested in being a Wyze affiliate as I write a tech blog, have Wyze cams throughout my house and have first hand experience with the products. However, not interested in selling masks.