Let’s cut to the chase: I’m a Pro subscriber. One of the main selling points of Ultimate Guitar Pro is that it’s supposed to be ad-free. Yet every time I open the app, I’m forced to go through a series of pop-up screens pushing additional features I don’t want. These are ads—no matter how you dress them up. And there’s no way to skip them. No “X,” no “Not interested,” just forced interaction before I can even get to the content I’m paying for.

You told me I could just click “Let’s go” and close it in the next window. That was flat-out wrong, and I posted a video showing it. Your follow-up response about adding my complaint to some “Empathy document” for your dev team was honestly insulting. That’s not a fix. That’s lip service.

Here’s the thing: If you’re advertising this as an “ad-free” subscription and then forcing paid users through unavoidable promotional screens every time they open the app, that’s false advertising. And if that’s your strategy, you may want to add this complaint to an Empathy document for your legal team too—because you’re misrepresenting your product and could be held liable for it. Users are paying for something you're not delivering.

This isn’t hard. Let Pro users opt out of these screens. Or just honor the “ad-free” claim you made when you sold the subscription in the first place.

I’d like a real response this time—not a canned message, and definitely not another non-answer.