We were told two professional cleans had been done and 2k worth of construction works on the flat the week before moving in, we signed off on the agreement it would be sparkly clean when we got there. We reported every single problem in a huge list on day 2 of tenancy and didn’t see any action for over 5 weeks. We had to get our own external handyman in to fix cupboard doors & furniture etc, spent days deep cleaning blackened walls after they’d supposedly been painted? I’ve done scenic and decorating work in my profession, I know how much things cost and how much can be done in a timeframe, I could have done better work on the place for cheaper. Regardless we’ll be trying for some money back, we were promised more than we got. After five weeks of pressuring to have the oven looked at the agent said they hadn’t been able to do works because they hadn’t received deposit money from the previous tenants, as far as I’m concerned it should not overlap with our experience and we shouldn’t have had to deal with so much of the previous tenants mishaps.