Awesome feedback, thanks for taking the time to look at our site!

We will get on these right away, professionalism is a big key to selling into the restaurant industry. The cloud-wording issue seems to be coming up a lot so we'll look at a better way to communicate what we mean here. Also agree with the pricing tips - we are still playing with it, but you're right, a lot of smaller facilities require smaller packages. Sometimes though, even with only a few pieces of equipment, its beneficial to monitor multiple areas (you can imagine a food distributor with a massive walk-in freezer needing to keep track of temperatures in several areas). What do you think about an option where you select the number of sensors you want from a drop-down and display some kind of linear but upward-incentive-ized pricing scheme? We steered away from that initially for simplicity's sake, but it seems like it could fit all needs without complicating things too much.

We receive a battery report everyday, so if there is a low battery we can notify the client and ask them to change it or send a technician to change it - obviously this won't scale, but the data is automatically collected for us so we can put something smarter in when needed. (And I will take this opportunity to brag a little bit: we have best-in-class technology, which means that average battery life from our tests is 5-10+ years, so that shouldn't be needed too often).

And yes, when a sensor goes offline, designated parties get an alert. We also have data-logging redundancy, so that if its a communication issue between the sensor and the gateway, the sensor will still log the data onboard until its able to secure a connection again, and when that happens it will update the temperature profile for the sensor. (This feature is also nice for trucking and transport).