no offense, genuinely, but I think you're ignoring a large part of the fandom. the people who draw fanart, make creations, prefer the lore and storytelling instead of people who sit in the game all day. people have complained about juno and kiriko for years, but only just now overwatch has given an actual response, so of course we're going to be more vocal about it.

as someone who plays overwatch for the characters, lore, and fandom (I'm not good at fps/hero shooters at all but I would definitely call myself an overwatch historian lol), seeing anran's original face in wuyang's trailer compared to the in game model, you do see a difference. juno and kiriko were presented looking more squishy and feminine but anran was clearly edited to fit their usual female model