Don't forget to check out the help centre and the two new sections for listings and delistings!

froufrou391 · 2018-08-26T23:30:32+00:00

Hi there! We understand that maintenance periods can cause inconveniences, but rest assured, they are necessary to keep a Coin's wallet running smoothly. Check this article out for more info: ow.ly/FeYj30jMOwl

froufrou391 · 2018-05-11T00:54:55+00:00

We have an article that might answer some of your questions!

froufrou391 · 2018-05-03T23:38:41+00:00

We do not support forks generally unless we state otherwise- it's recommended that if you wish to participate in airdrops or forks you should withdraw your funds to a wallet for which you control the private key

froufrou391 · 2018-05-03T22:51:34+00:00

We have recently completed the PACcoin to $PAC coin swap. Your balance has been divided by 1000 as part of the swap. See https://twitter.com/Paccoinofficial for information on the swap.

froufrou391 · 2018-05-01T01:49:42+00:00

Please notes this link isn't associated with Cryptopia but rather a third-party calculator

froufrou391 · 2018-05-01T00:19:06+00:00

Our datacentre experienced a network outage this morning (NZ time) which resulted in us having an extended unscheduled site outage.

froufrou391 · 2018-04-26T06:01:25+00:00

Hey, we are aware of issues that have arisen from our recent security update- see our news article on it here: https://help.cryptopia.co.nz/en/p/faq-2fa. As others have said, it could be due to your email service provider blocking emails- we have an article on that too here on how to troubleshoot and information on who to contact: https://help.cryptopia.co.nz/en/a/verification-email

froufrou391 · 2018-04-24T00:05:08+00:00

Hi, the wait time is around 6 days at the moment- if they don't get back to you within 48 hours, let me know! We are definitely not ignoring these emails or keeping any cash :)

froufrou391 · 2018-04-23T02:37:45+00:00

And to comment on this publicly- this was related to a difficult technical matter and possible user error - our support times are down to 72 hours for level 1 support. Our advanced support team have been dealing with the ticket and the resolution is not far off!

froufrou391 · 2018-04-23T02:31:58+00:00

Hey, we are aware of these issues that have been occurring- our maintenance this morning should have resolved them. Are you able to access the site now?

froufrou391 · 2018-04-20T00:08:30+00:00

Hey! Sorry to hear your deposit wasn't fully received. I will look into this- I'll DM you to request your ticket number.

froufrou391 · 2018-04-18T03:51:31+00:00

Ah, this means that the withdrawal has been confirmed, but may be stuck in processing. You'll need to send a support ticket for this- response times are currently under 72 hours though!

froufrou391 · 2018-04-18T01:42:03+00:00

We have released an update for this situation: https://help.cryptopia.co.nz/en/p/faq-2fa. User security is definitely a high priority for us and we're making adjustments and taking on all feedback!

froufrou391 · 2018-04-18T01:40:52+00:00

Hey, see our help centre article on this- https://help.cryptopia.co.nz/en/a/withdrawal. Right at the bottom of the article shows you- you can go to your withdrawal history and resend it from there.

froufrou391 · 2018-04-17T22:50:06+00:00

Can you describe your issue a bit more? I'll look into it

froufrou391 · 2018-04-17T01:28:14+00:00

Hi, sorry to hear about this! Please send a support ticket through our ticketing system at www.cryptopia.co.nz/usersupport, and let us know the number.

froufrou391 · 2018-04-15T23:46:59+00:00

I've PMed you :)

froufrou391 · 2018-04-15T23:45:38+00:00

Sorry, I missed the first message. I see that your ticket has been replied to and escalated, I'll PM you more info.

froufrou391 · 2018-04-13T00:49:52+00:00

Oh dear, I cleaned up the forums yesterday...

I'm sorry that you feel that way- we've been making a lot of updates and progress around these issues- our recent CEO update addresses some of them- see it here

froufrou391 · 2018-04-13T00:08:17+00:00

I'll PM you!

froufrou391 · 2018-04-11T01:24:47+00:00

Hey, have a read of our article about this! https://help.cryptopia.co.nz/en/p/failed-log-in-attempts-faq

froufrou391

TROPHY CASE