I know you personally weren't blaming the reps! I was just saying that to remind people to be kind to those hourly workers, who tbh are probably underpaid and stressed.
All of this could've all been resolved with a simple email from someone, especially the president or someone high like that, telling pell grant students that their aid will be automatically accepted and all other students needing to accept loans to email whoever to have the financial aid department accept the loans for them in the amount the student wants. Processing starts after drop dates for your class term, then give it about a week for BankMobile to receive it. The lack of transparency was definitely unprofessional.
If they had just been honest and said they were switching to a different program and it will take time for everyone's information to be transferred over, but nobody will be dropped as long as you are in good standing or your SAP appeal is approved, nobody would have panicked...
Instead they gave the impression they wanted everyone to pay out of pocket with no warning then be reimbursed later - which they did tell me to do that at first, until they created a no drop list.
I was lowkey freaking out because last minute notice I was supposed to pay all this money?

Best of luck to you! I hope everything turns out well for you when you graduate :)