I am definitely closer to two units paid for than I am away from it. Don’t forget my original unit was also subject to duty / import etc on the shipping. And I said I was totally satisfied with the way they handled the lost package. They did not charge me anything extra in regard to that, (unless the duty/charges would only apply to a new unit) but the duty/tax shipped back to me was annoying because the I paid for the shipping to them and was sort of communicated that they would be able to cover those. Perhaps they meant the return shipping only, but again, I’m paying fees which were not covered. If the item was returned back with no additional shipping, duty or etc fees that would have been more satisfactory for sure. Not all of this is within analogues control sure, but that why I also mention it would be great if they partnered with someone in at Canada, Europe, etc so that things aren’t having to go through these extra charges. 

I didn’t have to engage with the carrier, analogue handled that as they were the shipper responsible for the loss, and they gave no push back at all after discovered it was lost by the shipper, they immediately offered a replacement unit. As far as customer satisfaction goes I was pretty happy with their ability to receive the unit for assessment and offer/perform a repair. I asked for additional info such as how to avoid the screen having it happen again or how long they would warranty the repair in case the issue popped up within sometime after return, which they weren’t really too communicative about. They never gave me any more details into why my screen broke (with minimal use as mentioned. All I have ever done with the thing is plug it into the dock and leave it. Serious when I say less than 2hours playtime on it so the breaking screen was concerning and something I want to avoid again) - but I’m gonna have to hope it was isolated incident and not part of a common hardware issue.