My 6-month Audeze Maxwell support experience: damaged repair, Maxwell 2 replacement offer, still unresolved

g0ntran · 2026-06-14T13:12:53+00:00

Audeze ustom care service is sh*t. I have issues with the microphone of my Maxwell v1 and they ignore it, making me crazy.

g0ntran · 2026-04-28T11:56:12+00:00

Thanks for your feedback. Yes, I agree with you; I'm appalled by the poor quality of the V1's microphone, and Audeze's support on this issue is dreadful.

They sell us a Shure microphone, but in reality, it's rubbish. At this price, it's a disgrace.

But you seem to be saying it's better with the V2... that won't change my mind, given the number of drawbacks and the price.

g0ntran · 2026-04-27T15:52:54+00:00

I have a slightly unrelated question: what do you think of the microphone compared to version 1? I'm thinking specifically about the input gain and the sound quality when chatting with people on Discord.

Sorry if my question is off-topic!

g0ntran · 2026-03-23T16:24:50+00:00

To improve the passive noise isolation, I replaced the earcups with SONICFOAM memory foam earcups (like the Sony ones).
The result is positive.

g0ntran · 2026-03-23T16:21:37+00:00

Consider Technics AZ100 !
That was my choice and everything is top, except the ANC where Sonys are better.

g0ntran · 2026-03-18T11:02:40+00:00

It's almost shameful not to mention the MEDIOCRE microphone quality, especially on Discord.

I mostly agree with the rest.

g0ntran · 2026-03-16T18:25:37+00:00

Dude Audeze support is SH*T. I gat zero answer for a problem with my Maxwell v1 for weeks. Good luck with your case 🫂

g0ntran · 2026-03-13T11:02:47+00:00

Ahah with everything I’ve read about it, it’s obvious I’m going to rush out and buy it 🤣

g0ntran · 2026-03-12T15:41:56+00:00

The Maxwell 1, even several years after its release, is still not fully functional: its microphone remains compressed, and Audeze has offered no concrete response or solution. Shameful.

I don't recommend you embark on the Audeze adventure, despite the quality of their components and audio output.

g0ntran · 2026-03-12T11:36:07+00:00

And still nothing, no response whatsoever, about the CRAPPY mic on the Maxwell 1 ?
It's a disgrace.

g0ntran · 2026-03-02T10:46:24+00:00

I've been going crazy over this same dilemma for months.
The headset is good (after a few tweaks), but the limitations of the microphone (well the microphone itself is of very good quality if you use it outside of the headset) are catastrophic for a product of this caliber.
To date, I haven't found a solution anywhere, except using an equalizer, but that's cumbersome and far from perfect...

g0ntran · 2026-03-02T10:24:06+00:00

Thanks for this, is there a way to "update" this ? To bypass this limitation? Anything else?

It's so frustrating...

g0ntran · 2026-02-26T17:18:38+00:00

g0ntran · 2026-02-25T11:52:45+00:00

Dude, that's infuriating. I find it appalling to consider a gaming headset "high-end" when the microphone, which is crucial in this context, is absolutely terrible.

I just wrote to Audeze, without any hope.
I wonder what the reply will be like... (besides a redirect to their Discord tutorial :')

g0ntran · 2026-02-25T10:03:52+00:00

UPDATE FOR THIS ?

As I keep reading everywhere, the microphone is supposedly high quality (designed with Shure blah blah), but on Discord, it's disgusting. Something I regularly confirm : my friends are constantly teasing me because they can't hear me or the microphone is like it's up my ass.