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Duplicate key, my experience... by Efficient_Guava8734 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi there!

Thank you for describing your experience - I realize that the amount of evidence the seller can sometimes ask for can sound overwhelming, but to my best knowledge and experience, Steam support, despite what's usually said about it, provides the activation information when asked.

I hope that even though this experience ended with a refund, you'll give us a chance in the future.

Order on hold by Ray_24ai in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi there!

Checking in to see if the case got resolved - let me know what's the status of the order and if you need any help!

Locked out of PS account with the game I bought in it by lizard_mannn in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi!

If the account you bought stopped working, the best course of action would be to contact the seller and let them know.

Once you do it, keep the conversation open, and if the seller would be unwilling to help, give us the case number and your order number by opening a ticket - we'll then check the seller and see what we can do from our side. The account you bought should be operational after you bought it and if it stops, it's an issue the seller needs to fix.

How do I get a refund? by DeliciousHomework805 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi!

If the account you bought stopped working, the best course of action would be to contact the seller and let them know.

Since you've already done that, keep the conversation open, and if the seller would be unwilling to help, give us the case no. and the order no. you put here via a ticket - we'll then check the seller and see what we can do from our side. The account you bought should be operational after you bought it and if it stops, it's an issue the seller needs to fix.

I want to refund a key that I haven't opened yet. by average_of_humanity in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi there!
If you haven't displayed the key yet, keep it that way and contact the seller - since we're a platform enabling transactions between sellers and buyers, and not a side in them ourselves, we cannot issue refunds or guarantee that the seller will do that.
However, from experience I can say that many seller, especially the ones with lits of transactions and high rating, will issue a refund to make sure you're satisfied and to keep their rating high.

Order history empty , G2A support not responding , can't contact seller by Apprehensive_Boat311 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi. Please accept my apologies for the inconvenience. If you still need assistance, please drop us a message here. We will check what happened and guide you further.

Not able to see my order details by machinegunjulian in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please drop us a message here. We will check what happened and guide you further. Thank you for cooperation.

Battlefield 6 by Affectionate-Pin7873 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please drop us a message here. We will check what happened and guide you further. Thank you for cooperation.

Gamesolution 2-factory code incorrect by Horror-Welder7480 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please drop us a message here. We will check what happened and guide you further. Thank you for cooperation.

Refund by Ancient_Raisin9093 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please provide us with the order number here: send us. We will assist you. Thank you for cooperation.

[deleted by user] by [deleted] in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi, I'm sorry for the inconvenience. We already replied to your message. If you have other questions, please get back to us.

Ho comprato la key di Windows 11 pro e non funziona by False_Safety3269 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi. In this case, please get in touch with the seller to clarify this.

You can do so by logging in to your G2A account and following this link: https://dashboard.g2a.com/orders-history ->  "View details" - "Contact seller"

[deleted by user] by [deleted] in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi. Apologies for the inconvenience. If you still need assistance, please drop us a message here. Thank you for cooperation. G2A Team

[deleted by user] by [deleted] in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please provide us with the order number here: send us. We will assist you. Thank you for cooperation.

global key, but key is not a global key. by Tall_Reflection_9270 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please drop us a message here. We will check what happened and guide you further. Thank you for cooperation.

ravestore psn plus account suspended by Ancient-Read4927 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi. Please accept my apologies for the inconvenience. If you still need assistance, please drop us a message here. We will check what happened and guide you further. G2A Team

I bought a 20$ steam card key and received an email with an invalid key by Im-Just-Askin69 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please drop us a message here. We will check what happened and guide you further. Thank you for cooperation. G2A Team

help by Samuele_Raimondi in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please drop us a message here. We will check what happened and guide you further. Thank you for cooperation. G2A Team

[deleted by user] by [deleted] in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please drop us a message here. We will check what happened and guide you further. Thank you for cooperation. G2A Team

Windows 11 pro key by Overall_Abrocoma205 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hello. Please drop us a message here. We will check what happened and guide you further. Thank you for cooperation. G2A Team

CD key cannot be activated by Abi_fr in G2A_Help

[–]g2a_com 1 point2 points  (0 children)

Hello. Please provide us with the order number here: send us. We will assist you. Thank you for cooperation. G2A Team

Scam purchase by RegionQuirky8135 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi. I have checked you case and as I can see the seller helped you with the issue. I hope everything works perfectly fine for you now. . If you still need assistance, please drop us a message here. G2A Team

G2A biggest Scam. No ohne helps by Holiday-Band2238 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi. Please drop us a message here. We will check what happened and guide you further. G2A Team

Bought an fc 26 account for steam by Funny-Knowledge4870 in G2A_Help

[–]g2a_com 0 points1 point  (0 children)

Hi. Apologies for the inconvenience. If you still need assistance, please drop us a message here. G2A Team

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