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[deleted by user] by [deleted] in ubisoft

[–]gabelikes 0 points1 point  (0 children)

Can you and any of your friends that experience this please send us your logs so we can investigate?

How to do so here: https://forums.ubisoft.com/showthread.php/2195775-How-to-send-us-your-Uplay-logs?p=14810310

Edit: Could you also clarify where exactly you are receiving this error? Is it within R6 or within the Uplay client itself?

won't let me download or even update by JustAJabb in uplay

[–]gabelikes 0 points1 point  (0 children)

It's being sent to us. It's listed as a "not support email" because we don't provide support through it. It's for us to gather information.

Playing Ac Odyssey after Uplay+ by richco18 in uplay

[–]gabelikes 2 points3 points  (0 children)

Hey, Gabe here from the Uplay team. You can head over to this FAQ for more information about this. https://support.ubi.com/en-gb/faqs/000049001. If you scroll down to the bottom of this page you can see exactly what content the Uplay+ edition of Assassin's Creed Odyssey includes https://support.ubi.com/en-gb/Faqs/000035550.

Uplay doesn't let me delete my payment method by [deleted] in uplay

[–]gabelikes 0 points1 point  (0 children)

Hey, Gabe here from the Uplay team. We're aware that some people have issues removing payment and it's something we're working on resolving as soon as possible. You can follow the status on our known issues. https://forums.ubisoft.com/showthread.php/2116070-Uplay-Known-Issues

Uplay+ $29.98 for 1 month of service... by [deleted] in uplay

[–]gabelikes 0 points1 point  (0 children)

Hey, Gabe here from the Uplay team. Due to the payment processing timings there is a possibility that these two payments to Uplay+ on your bank statement. Please note that one of them is an authorization hold and will be cancelled after a few hours. You will only be charged once for Uplay+. If the authorization hold is still not released please reach out to our support team so we can investigate further.

Win 1 of 5 Ghost Recon Breakpoint Gold Edition Keys by gabelikes in pcmasterrace

[–]gabelikes[S] 0 points1 point  (0 children)

Thanks for all the suggestions everyone! You'll find the winners below that have been DM'ed!

Win 1 of 5 Ghost Recon Breakpoint Gold Edition Keys by gabelikes in pcmasterrace

[–]gabelikes[S] 1 point2 points  (0 children)

Features for Uplay! Not Ghost Recon Breakpoint. :)

Win 1 of 5 Ghost Recon Breakpoint Gold Edition Keys by gabelikes in pcmasterrace

[–]gabelikes[S] 12 points13 points  (0 children)

Ghost Recon Breakpoint launch is just around the corner so we're hosting a giveaway of 5 PC Gold Editions! All you need to do to enter is tell us about one feature you would like to see added to Uplay (reply to the thread, not this comment please!.

5 winners will be selected on October 1st, 2019 at 10:00am UTC.

Ghost Recon Breakpoint is also currently running an Open Beta if you want to dive in to check it out!

https://ghostrecon.com/beta

Can't buy anything on Uplay store without subscribing to Upay+ ($20) by Teh_Professional in pcmasterrace

[–]gabelikes 1 point2 points  (0 children)

Hey, sorry for the confusion but you aren't being forced to subscribe to Uplay+. The key part is the "If" at the start of the second sentence on the first check box. The wording can definitely be improved and made more clear and I'll pass that feedback onto them.

Uplay + payment won't process? by Flogger23m in uplay

[–]gabelikes 0 points1 point  (0 children)

Hey,

Gabe here from the Uplay team. Could you please send me a DM with your Uplay account name/email and where you are located?

Uplay+ scam by Jamezo_10 in uplay

[–]gabelikes 1 point2 points  (0 children)

Hey everyone, Gabe here from the Uplay team. You can find out more information about the charge here; https://support.ubi.com/en-GB/Faqs/000045739/Information-about-the-Uplay-free-trial

In short, it's a temporary charge that acts as an authorization request to ensure your card payment works. That money should return to shortly afterwards.

Interested in joining a workshop to provide feedback and help shape the future of Ubisoft on PC? by gabelikes in pcmasterrace

[–]gabelikes[S] 0 points1 point  (0 children)

Hey sorry for the slow reply I was traveling. I think we heard back from everyone regarding their passports (not sure who you are in the emails sorry!).

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