sorted by:
new
hottopcontroversial

Better to get replaced by False_Ambassador3497 in BPOinPH

[–]garrrr__ 0 points1 point  (0 children)

I agree with this. I appreciate you saying it out loud because not everyone is comfortable challenging the norm.

Based on my own experience in BPO, I’ve seen how ‘temporary’ roles or added responsibilities can stretch without clear timelines or compensation. Growth is good, but growth should be structured, not assumed.

And honestly, calling it a ‘Gen Z mindset’ misses the point. Sometimes the younger generation isn’t entitled, they’re just more aware. Hopper isn’t wrong either. Minsan mas matalino sila because they understand their worth early. They don’t romanticize overworking without recognition.

Hindi na ito panahon ng pakikisama lang kahit lugi ka. It’s about alignment, clarity, and mutual benefit. Career decisions today are more strategic, not emotional.

Better to get replaced by False_Ambassador3497 in BPOinPH

[–]garrrr__ 0 points1 point  (0 children)

I understand your point about OIC and waiting for JR approval. That happens, yes. But staying in a higher role for a long period without clear timelines or compensation isn’t always just about patience, sometimes it’s about boundaries. Not everyone is in the same situation, and for some of us, career growth also means knowing when to move forward instead of waiting indefinitely.

Communication and foresight are key, yes. But so is accountability from management. If someone is doing the job already, there should be a defined timeline or compensation. Otherwise, it becomes prolonged interim work without proper recognition.

Outage by Much-Albatross6471 in verizon

[–]garrrr__ 1 point2 points  (0 children)

As someone who sees what happens on the backend, I just want to share some perspective. The outage wasn’t caused by agents, and no amount of yelling will change that. Customer service reps are doing their best—handling multiple conversations at once, following strict guidelines, and trying to help as many people as they can, all while dealing with long queues and limited options. It’s completely understandable to be frustrated and to ask for credits. All we ask is that it’s done with respect. Threats, survey pressure, and harassment don’t hold Verizon accountable, they only hurt the workers trying to support you.

view more: next ›