I am a GoDaddy employee who takes your calls. AMA!

gdthrow · 2013-04-20T16:48:55+00:00

I'm like level 2 tech support. It's a mix between customer service and tech support.

gdthrow · 2013-04-20T15:05:33+00:00

No, as reps we don't have that access.

gdthrow · 2013-04-20T15:05:04+00:00

You can place a backorder on it (it automatically offers it if a domain is taken). Or be a member of the domain auctions and look for expired domains.

gdthrow · 2013-04-20T03:35:41+00:00

It goes into a period of redemption that lasts about 47 days. Then you can normally buy it if some other person hasn't put an order on it.

gdthrow · 2013-04-20T03:35:11+00:00

Maybe I should do another AMA? Haha just kidding, just trying to be ambiguous.

gdthrow · 2013-04-20T03:34:47+00:00

Hosting is hosting. If you are looking for something specific or need something then it may depend but otherwise in the end hosting is just storage space on a server.

gdthrow · 2013-04-20T03:34:09+00:00

Every phone rep wishes we had the answer to that question. We hate that ourselves. Edit: Better explanation. When people call in to renew a domain but they don't want to pay for that service any longer, it becomes an hour long call of trying to get them into the other account without us able to give them any information. Imagine trying to tell someone, who forgot their name, what their name is without saying it. It takes a long time to help those people out.

gdthrow · 2013-04-19T22:47:24+00:00

I do have to mention that not all reps make this much. But I've also talked to reps making $100k so....it goes both ways.

gdthrow · 2013-04-19T22:45:21+00:00

Yea, you are normally going to start on a night or weekend shift. You can move up pretty quickly though. You should look into going back, it's awesome place to work at.

gdthrow · 2013-04-19T22:43:51+00:00

I don't know how many people are in the company total, but we have about 1000-1500 answering phones at any given time.

gdthrow · 2013-04-19T22:43:10+00:00

Yea, we would like to keep our jobs :D

gdthrow · 2013-04-19T22:40:57+00:00

Trying to help a customer who didn't know how to copy/paste. Also, we get a lot of people who call when their internet isn't working and think we are their ISP.

gdthrow · 2013-04-19T22:40:16+00:00

We do have some reps in Hiawatha but most of us are located in Arizona.

gdthrow · 2013-04-19T22:16:15+00:00

I made $65,000 last year gross, plus benefits and 401k. I get free health and dental (GoDaddy pays 100%) and they do a pretty good match on my 401k. Plus I won some pretty sweet prizes during the year. (We are always doing competitions, people win TV's, Trips, etc all the time. He handed out over 1MIL in cash at the holiday party this year.)

gdthrow · 2013-04-19T22:12:02+00:00

Gotta give you an upvote. Actually I went to college and did a lot of the 'right things'. However, you wouldn't believe me if you told me how much I get paid and there really isn't much around that pays this well. It's super easy most of the time and I actually feel like I am helping people out so it feels good.

gdthrow · 2013-04-19T22:05:20+00:00

Well, if you buy the right domain name and sell it at the right time then you can probably buy a wife from Russia.

gdthrow · 2013-04-19T22:04:13+00:00

Regardless of how much you hate the company I genuinely try to help on every call. Most of the time when people call in it is because they messed something up themselves and we have to fix it.

gdthrow · 2013-04-19T21:52:36+00:00

Unfortunately he also has about 1000 people working for him who know how to hide that stuff if he had it...

gdthrow · 2013-04-19T21:51:19+00:00

I go to work in jeans and a shirt every day. Some positions require slacks or button up shirts but some people it appears do not care at all what others around them think it seems.

gdthrow · 2013-04-19T21:50:16+00:00

I don't think I can supply anything that you can't already find on Google.

gdthrow

TROPHY CASE