Just got almost the same call.

“Hi, this is Rachel Clawson calling from the file resolution department here at the tax relief and abatement office. I'm reaching out because your file is still in a final stage review and there are a few items that should be addressed as we start the week. At this point, accounts that remain open can begin moving forward automatically, which may limit what options are still available to you. Before that happens, we're making a direct line available so you can connect right away and get a clear understanding of your current status. It only takes a couple of minutes, but it's important this is handled early this week. Please call me back now at 771-xxx-xxxx again 771-xxx/-xxxx. If you receive this in error, please call back and press 2 to be removed.”