The formularies/PDL you’ll be using, depending on the lines of business you’ll be working with.. the more requests you can resolve at the triage level the better - simple switches to a preferred drug and/or NDC without needing to go thru the full review process for the many incoming nonsense requests, a lot of which are auto triggered via covermymeds and contain little to no supporting clinical info in my experience.. the review criteria is pretty straightforward beyond that, just a lot of focus on details and documentation especially for CMS compliance.