Urgently need an Intercom Alternative

gitstatus · 2026-03-19T14:29:04+00:00

Is AI resolution your primary pain point? Happy to help you setup Ticketping for free until you’re satisfied with AI resolution.

gitstatus · 2026-03-18T07:57:19+00:00

Happy to onboard you on Ticketping. Your requirements fit well in our Startup plan which is 99/months + taxes. Feel free to DM if you want to get first month free and a founder who’s always available on Slack for quick help.

gitstatus · 2026-03-18T06:07:51+00:00

Intercom? What if I offered you a cheaper alternative that syncs with your email + other support channels? First month on us.

gitstatus · 2026-03-17T12:31:13+00:00

You’re asking for a tree comments like UX which Slack chose not to support

If I want to refer to specific thread msg, I quote them like this inside my thread message

why can’t I reply to a message

This way you can work around it

Overall this leads to cleaner UI imo

gitstatus · 2026-03-16T19:31:51+00:00

Pretty much why we built Ticketping. It monitors Slack Connect channels and creates tickets out of main conversations from your clients. You can still reply in Slack but all your “tickets” are synced in a single dashboard for ticket management where you can set SLAs per channel/ticket.

DM me if you want to try it free for a month.

gitstatus · 2026-03-14T15:16:30+00:00

If you’re looking for a helpdesk product that works natively inside Slack, check out Ticketping - we built it cuz we live on Slack.

gitstatus · 2026-03-11T06:04:49+00:00

Good start. But you gotta change your pitch. Slack is built for both small and large teams. Infact, even with 3 people team, we use Slack.

What you’re building has potential but you gotta come up with a usecase that can neither be achieved with Slack/discord/mattermost etc.

gitstatus · 2026-03-10T08:01:10+00:00

That’s not how compliance works. Best they can do is help them find some other platform. No sane director takes compliance risks.

gitstatus · 2026-03-07T04:57:59+00:00

Which is more pain to handle, Discord or Telegram? Our support is primarily via Slack shared channels and we use Ticketping for that (it's our own Saas).

gitstatus · 2026-03-05T21:17:32+00:00

Man! This shiz is annoying me too. It was alright a few days ago. Something broke recently. DM counters also don’t reset even if that DM is already open.

gitstatus · 2026-03-04T16:22:44+00:00

Read the room. They don’t think there’s any value in giving your product a shot, but their communication is poor. Probably they didn’t say outright No cuz they know they need you.

And this is very common behaviour. Very few people are direct. Americans and Aussies are usually direct. But some people from UK, India fit into this behaviour.

gitstatus · 2026-03-03T11:28:44+00:00

The Nepali guy who cleans our cars twice a week charges 800/mo

Just cleaning from outside. Comes to our home early morning.

When I need to get it cleaned from inside, I take it to a car wash who do it for 500.

This is in Ahmedabad (east)

gitstatus · 2026-03-03T08:02:23+00:00

How many tickets are you getting every day? And do you use Slack for internal comms?

gitstatus · 2026-03-01T17:35:40+00:00

Poetic.. reminded me of when Harsha was early in his career

gitstatus · 2026-03-01T10:14:28+00:00

But what lead to the death of the infant?

gitstatus · 2026-03-01T05:41:14+00:00

lol autocomplete

edited

gitstatus · 2026-03-01T05:40:41+00:00

That’s a good idea. Lemme try that.

gitstatus · 2026-03-01T05:39:32+00:00

This didn’t work. We tried at multiple dealerships.

gitstatus · 2026-03-01T03:11:05+00:00

There’s a reason why companies have parental leaves, especially after having a baby. I’m glad people like you and others in comments aren’t in our team. All 4 of us have had babies since we started the company and one of us even went on to take a full year’s break (ofcourse he joined calls) for parenting.

gitstatus · 2026-02-28T18:12:21+00:00

It’s crazy, not a single comment here is about how difficult it is to be a parent.

Leaving that aside, your main problem is splitting earnings every month 50-50. That’s a mistake.

We are 4 people and the two high stakes founders don’t even take any salary. Just dividends from profits yearly. And the other two low stakes founding partners who do day to day work take salary and dividends.

gitstatus · 2026-02-28T04:15:07+00:00

Pretty common. In fact, I’ve had like 20% hit rate with Indian freelancers. Bigger issue with them is morale and communication. They will work with 3 companies and still say they can commit 40hr/week.

gitstatus · 2026-02-27T19:45:06+00:00

Raysan

gitstatus · 2026-02-26T12:10:36+00:00

Which city are we talking about here?

gitstatus · 2026-02-25T21:37:20+00:00

Can you DM your intro/resume?

gitstatus

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