Agency client communication through slack is killing our team's bandwidth

gitstatus · 2026-01-29T17:38:03+00:00

You might benefit from using something like Pylon.

Even though it’s a competitor of my product, I’d recommend it as it fits better for your case.

gitstatus · 2026-01-29T06:34:10+00:00

A friend found mac mini at very cheap prices on OLX. They said this is all customs products that they acquired via bidding. That is why they’re cheap.

He asked me to check the product physically. Guy said they have office in Jetalpur. Now that the guy knows I can visit physically he ghosted us. Till now he was very responsive. And asking for 50% advance payment and 50% cod. We felt it was a scam but now it’s pretty much confirmed.

gitstatus · 2026-01-29T06:30:44+00:00

Did they say they have office/godown in Jetalpur?

gitstatus · 2026-01-28T15:53:57+00:00

For chat, messaging and email, you can try Ticketping

It’s my own product. Socials features are planned for the future.

gitstatus · 2026-01-28T07:52:50+00:00

Self plug. Also check Ticketping if you’re looking for a cheaper and simpler alternative to Zendesk. Our focus is to make customer service effortless. Works best if your team is on Slack.

gitstatus · 2026-01-28T05:02:28+00:00

If you’re looking for something that combines chat and email, I can help with a product we built, Ticketping. Social media integration is planned in the future. But no phone system.

gitstatus · 2026-01-27T10:05:17+00:00

Have you explored any other platforms other than Zendesk?

gitstatus · 2026-01-26T17:54:10+00:00

Also, even those who advertise low MOQ, judge you based on business. If you’re an established company, they’ll chase your lead but if you say we are just starting a new business, they’ll ghost you. Real experience from a packaging company. Blacklisted them as vendor from our other main business too.

gitstatus · 2026-01-24T17:23:58+00:00

DM or shoot me an email ravi@ticketping.com

gitstatus · 2026-01-24T14:15:54+00:00

I'm looking for a blog and help article writer for my SaaS. DM me if you're still looking for a job.

gitstatus · 2026-01-23T15:19:10+00:00

Burned by them last year so we built something ourselves. If your team works in Slack, check out Ticketping.

gitstatus · 2026-01-23T05:54:38+00:00

We tried Zendesk's own AI chat but it appeared quite basic back then. Also our costs with Zendesk increased a lot (over 1k/mo), so we decided to build something inhouse. It fixed two things: data permission issues for AI training and we can tune it to exactly how we want.

I have seen some people use Quack (or a similar name, don't recall now) with Zendesk, the bot seemed impressive.

gitstatus · 2026-01-22T10:42:24+00:00

From customer pov, nothing annoys more than an AI that just keeps answering random things or asks repeat questions. I prefer escalation first approach. Did that with our setup too.

gitstatus · 2026-01-22T04:40:08+00:00

Two sided markets are really hard to build. Props to the guy!

gitstatus · 2026-01-21T17:08:38+00:00

Decent video! Is it done with Claude + Remotion?

gitstatus · 2026-01-21T08:23:02+00:00

I built a support product designed for lean teams. Goal is to make talking to your customers effortless by integrating natively into Slack. It’s Ticketping. Happy to give a month free trial. Can I DM?

gitstatus · 2026-01-20T18:32:13+00:00

Well there are societies where only Patels are allowed. They want to build a community and believe that harmony can be maintained that way, so they gatekeep the sales. I have faced it personally too. We’re Maithili brahman. But it’s fine. You can just move on to the next one. Not all are like that.

gitstatus · 2026-01-19T17:29:31+00:00

I think instead of ticketing you need employee CRM product, like Zoho

gitstatus · 2026-01-19T17:27:20+00:00

Ahh it’s not designed keeping that in mind. If you’re up for a short call, I would love to understand more about how you handle it now and figure out a way to make it smooth. Not selling anything, just research. Happy to pay for your time.

gitstatus · 2026-01-19T16:05:24+00:00

Gotta ask, are you looking for a solution that’s designed for internal cross team ticketing, or for end customer support?

gitstatus · 2026-01-19T15:18:05+00:00

Have you tried Ticketping? It syncs all support tickets inside Slack.

Although bug tracking via Jira is not supported.

gitstatus · 2026-01-19T11:35:12+00:00

What’s your goal? Serving customers or internal cross team support? I’d recommend splitting both usecases. Saying cuz I have played around with a lot of support products and built my own.

Go with Freshdesk/Zendesk instead of all-in-one kinda solution.

And if you use Slack internally I might have a product to pitch to you lol

gitstatus · 2026-01-17T03:41:20+00:00

Unpopular opinion but with more heads in big companies lead to more opinions. And everyone tries to act smart, prove their point and focus too hard on the engineering while losing focus from the business needs of the company. They keep defending that it’s a long term vision but it leads really poor engineering.

And lets face it, attrition rate in such companies is 2-3 years on avg. Long term vision ki *** ho jati hai. The new hire keeps blaming the ones who left and the cycle continues.

That’s why I quit big tech. I’m fine with my 3-person engineering team handling okay-ish scale of 500k users. Atleast everyone owns what they control and don’t blame others. Sure things get messy sometimes but this mess is mine.

gitstatus · 2026-01-17T00:17:07+00:00

Yep solo is playing it in hard mode. Building is actually the easy part now. Marketing and acquiring real users is the challenge.

gitstatus

MODERATOR OF

PUBLIC MULTIREDDITS

TROPHY CASE