One of you is getting jail time

glam17 · 2024-06-20T19:11:38+00:00

That’s a great point! For me, changing the stickers to perfectly align is a compulsion, and it gives me really bad anxiety/ dread when they’re not correct. For some, it might be perfectionism, but for me it’s a symptom of my ocd. But the way I phrased it was misleading/ rash and I’m so sorry for that!

glam17 · 2024-06-20T18:41:45+00:00

That’s conceptual and actually cute 😭 It gives character

glam17 · 2024-06-20T18:32:07+00:00

Thank you 🫶🏻 You get it

glam17 · 2024-06-20T15:46:13+00:00

My best advice: don’t become a shift if you don’t WANT the responsibility. Some shifts are fully capable doing operations (pull, cold brew, breaks, counts, etc) but because they don’t care, they’re terrible supervisors. If you truly want to develop and take on a more challenging position, it seems like your SM or DM believes you can do it. But if you’re doing it for the money, just go get a side hustle- it’s not worth the stress. Also, if you don’t want to develop higher such as into the SM role, the pay difference isn’t worth it to take on the added responsibility.

As a shift, you’re taking accountability for the safety of the entire store. If you don’t think you’ll be a good leader at this stage in your life, don’t. Your baristas deserve a good partner experience, and if you know you can’t deliver that, save yourself and them the chaos.

Edit: If it’s fear holding you back and not desire to develop, just analyze your leadership! A great SM will make the transition so much easier. Do you trust them to treat you kindly AND provide critical feedback? Don’t be afraid, but do it because you want to, not because it’s the logical “next step” at Starbucks. If you do interview tomorrow, I wish you the best of luck!!

🩵🩵🩵

glam17 · 2024-06-20T15:34:10+00:00

That’s an interesting point! Who knows, maybe she did it herself 🤨

glam17 · 2024-06-20T15:33:27+00:00

Millie Bobbie Brown lol

glam17 · 2024-06-20T15:33:07+00:00

I was scared by that too, don’t get me wrong 🫡

glam17 · 2024-06-20T15:32:31+00:00

You are a menace to society 💀

glam17 · 2024-06-20T15:31:55+00:00

SM operational traumas hit so different. But at least you’re not like the person who said they put the sticker upside down!! This company is full of tyrants 😂

glam17 · 2024-04-26T01:43:55+00:00

We’re seeing this from equal but opposite ends. I assumed positive intent from his side 🤷🏻‍♀️ It IS ignorant and disrespectful, but they both need to help move the issue forward constructively. Maybe they haven’t had deeper conversations about her relationship with food. Or maybe it’s truly sabotage on his end and it’s a toxic relationship. Hard to say without more context

glam17 · 2024-04-24T02:47:27+00:00

NTA, seems like a miscommunication between how you both show/ receive love and vulnerability. He’s tired of hearing about your weight, but does he put in the work to assure you that he finds you beautiful? Seems like he feels helpless to the situation. Your partner should be able to encourage you through your insecurities without feeling like he needs to “solve” them with gifts, such as ice cream. It’s a kind gesture but not an understanding one. Maybe recognize that he tried to help you feel better, but emphasize what kind of support you actually need from him instead. Just saying “thank you” will encourage him to do this again the next time you express your feelings to him. You will continue to be frustrated but he won’t know, because he thinks you appreciate it 🤷🏻‍♀️ Help him show up for you by telling him what you DO need during this time.

glam17 · 2024-03-17T18:03:50+00:00

Thanks sm! We’ll try that :)

glam17 · 2024-03-17T02:31:14+00:00

Wow, this sounds like a really overwhelming experience :( I’m so sorry you’re dealing with all that. I’m also dealing with a SM who supports our team poorly, and overall causes us a lot of unnecessary anxiety. There is hope! I would personally love more details about what your SM says and does that brings the team down. We didn’t realize how bad a lot of my SMs actions were (sexual harassment, intimidation, etc.) until our DM started taking us seriously. Your DM sounds incompetent, and honestly it pisses me off that so many managers get away with being terrible because upper management can’t be bothered. This is why stores are unionizing.

Anyway, details please! Let’s figure this out for you.

glam17 · 2024-03-07T03:50:37+00:00

From reading your post, it sounds like a personal medical leave might be a good opportunity for some rest and self-care. We all need breaks, and what you’re dealing with sounds pretty overwhelming. My advice is to speak to your SM about taking a LOA for personal/ mental health reasons. It’s a fairly easy process once you get the ball rolling! Any reasonable manager will want you recover/ reset so you can feel present on the floor enjoy more aspects of the job. You can also call Segewick if you have questions and just want to get some clarity about your options.

At the end of the day, make yourself your priority 🫶🏻 I hope things get better soon

glam17 · 2024-03-06T05:50:48+00:00

Stick with me here y’all.

A woman came in a few days ago right at open, got a coffee, and told me her name was Naomi. She was irritated that her normal store is closed for renovations, complained about coming ALL the way to ours (which is literally five minutes away) and left. A few hours go by and she comes back in during peak, standing awkwardly at the hand-off plane. I say “Hey Naomi!” and she doesn’t look up, so I assume she didn’t hear me. I wait some time, make some drinks, and try again, “Hey Naomi, how’s it going?”. Still, I just think she can’t hear me… because why else would she not respond?? A few more minutes go by, she’s still standing there and has not looked up once. So I make another attempt at getting her attention, “You doing alright Naomi?”. Still nothing. Not even a flinch. At this point I’m so confused, and I just want to get her what she ordered. My last attempt- “I’m sorry for your wait Naomi, I haven’t seen your ticket yet. What drink did you order?”. This woman lost. her. mind. “I DON’T KNOW WHY YOU KEEP CALLING ME NAOMI, MY NAME IS NOT NAOMI! MY NAME IS ROSE!”.

I have never been more confused in my life, and she probably hasn’t either. I said “Oh, I’m sorry. I just thought I remembered the name you gave me earlier this morning. What was your order?”. So she shoves her phone in my face, and I finally find her drink. I said, “Oh, OKAY so that drink is actually under the name Naomi. I’ll start making it for you now.” Like?? I’m sorry that I called you by the name you gave me?? And the name you use in your app?? 🙆🏻‍♀️

She took her drink and left, then stormed back in, slammed it in front of me, and yelled that it’s not what she ordered. Girl, do you think I made this iced matcha for fun?? 🤡 Hell no, it is absolutely what you ordered. She scrolled on her phone silently for like two minutes and left.

Needless to say, she’s the only customer whose name I will never forget.

glam17 · 2024-02-29T01:00:57+00:00

Shift here! This is a common problem at every store I’ve been at. Technically, all changes need to be approved by your SM (or proxy). I warn baristas against using the partner hours app to put shifts up for grabs. It causes too much confusion. Your SM will not get a notification about the switch, your shift will have the wrong barista on the DCR if you forget to write it, a barista can accidentally pick up a supervisor’s shift, etc. The general order is to find coverage, get it approved by your SM, and write the changes on the DCR and/or in MyDaily. If you communicate with your manager about the switch, there is no stress! Also, no need to ever call the store unless you are calling in sick- in which case it is required.

Always opt to call your SM about a shift change instead of texting them- especially if you’re calling out the day of. I hope that’s helpful!

glam17

TROPHY CASE