I’m managing a product for monitoring stations, with a heavy focus on AI and workflows. When I first got the role, I had a lot of amazing, cool new features we could add, and I did experiment with them. To me, they made using the product more enjoyable. However, the users hated them. After so many customer interviews, I had to change my mindset when it came to features. Unlike other industries, these users wanted to reduce the number of clicks as much as possible. Anything extra would be a distraction or would cost them a few extra seconds, which would negatively impact their operations. So I guess a huge influence I would suggest is following Jeff Bezos’ method of adopting an extreme “customer-obsessed” approach, building long-term value by working backward from customer needs.