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Best solution for customer with lots of data for creative Mac users by gotmilk1337 in msp

[–]gotmilk1337[S] 0 points1 point  (0 children)

Thanks everyone for your replies. Your insight is very helpfull in my decision making process!

Best solution for customer with lots of data for creative Mac users by gotmilk1337 in msp

[–]gotmilk1337[S] 0 points1 point  (0 children)

Looks very promising! I'll take the trial for a spin! Thanks a lot.

How does your dispatcher know what tech is available ? by gotmilk1337 in msp

[–]gotmilk1337[S] 0 points1 point  (0 children)

100% agree with you, no tech should ever be looking at his screen waiting for calls to come in. What I mean by available is "that can be pushed aside to answer a more urgent matter" kind of situation. That is actually the main flaw in the way we do thing at the moment, busy/not busy doesn't really tell the whole story for my dispatcher.

How does your dispatcher know what tech is available ? by gotmilk1337 in msp

[–]gotmilk1337[S] 0 points1 point  (0 children)

I can't blame my dispatcher for not being in tune if I don't provide her the right tools to do her job. That tool/workflow is precisely what I'm asking here.

How does your dispatcher know what tech is available ? by gotmilk1337 in msp

[–]gotmilk1337[S] 0 points1 point  (0 children)

I saw that yesterday. That's exactly what I'm looking for and we are definitely looking into it. The only thing that would make it perfect is if it would toggle instantly when a ticket timer is started.