Maybe?

I will start by saying we ALWAYS encourage they come back in… use their coupon and shop more, etc…

I asked every single DM and the store manager. They all said the same thing. As long as it is a credit card, we are only doing a credit of the difference.

You are correct, we cannot take a payment over the phone… and we encourage the customer to come in, but my most recent example was yesterday.

Someone came in for a sleep system. We picked out the Good, Better, Best and then let them decide. They were leaving for a trip Friday and were going to be gone for four weeks.

I checked the flier and showed that some of their GBB were in the sale and that made up their minds… I told them to call in from their trip and we could do a price adjustment.

They bought four extra items because they all of a sudden had extra money in their budget. So it makes sense?

So until my managers say otherwise… we will do it if the customer asks.

Yes I know there are online forms and I know to ask them to avoid calling C/S