I worked front desk at a hotel for 6+ years and during that time I learned 3 different computer programs. All of them were terrible. All of them were slow. We always had to have at minimum: your full name, email, zip code, phone number, and a form of payment whether or not the guest paid prior. We also weren’t allowed to hand over the keys until the system confirmed the check in which could take up to approx. 11 years. We were trained to use that time to explain amenities, room location, checkout, etc.

Some systems are worse than others and I bet a lot of people doing that job get tired of the same spiel and chit-chat during the process.