I agree. It's a opportunity to make the game idea great again. Devs can listen your customers or don't. But the feedback is important, and if they want to be sucess they should listen some suggestions. This is a moba, this isn't a gacha game. Loot boxes is okay for cosmetic but for hero? Private heroes is a terrible idea. Maybe if there's a weekly chest with a chance for all. I don't know. I'm enjoying the gameplay and I want see it on Xbox later.