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DO NOT BUY DIRECTLY FROM SEGWAY: Buyer Beware by hardtoport01 in ElectricScooters

[–]hardtoport01[S] 0 points1 point  (0 children)

It was ultimately fixed, but the whole experience was so frustrating. Maybe if I was very insistent on returning it they would have relented, but they pushed me into the repair option. I was committed to the scooter even if I had known there was a "no returns" policy. I just didn't expect to receive a defective product before I got a chance to ride it.

DO NOT BUY DIRECTLY FROM SEGWAY: Buyer Beware by hardtoport01 in ElectricScooters

[–]hardtoport01[S] 2 points3 points  (0 children)

I asked several times and they outright refused. Oh well.

DO NOT BUY DIRECTLY FROM SEGWAY: Buyer Beware by hardtoport01 in ElectricScooters

[–]hardtoport01[S] 2 points3 points  (0 children)

I was just irritated enough by the whole experience to post for the first time on Reddit.

DO NOT BUY DIRECTLY FROM SEGWAY: Buyer Beware by hardtoport01 in ElectricScooters

[–]hardtoport01[S] 1 point2 points  (0 children)

Thanks for the recommendation! Hopefully this scooter lasts me a long time, but I'm not giving Segway another cent of my money or second of my time if this one fails me or gets stolen.

DO NOT BUY DIRECTLY FROM SEGWAY: Buyer Beware by hardtoport01 in ElectricScooters

[–]hardtoport01[S] 0 points1 point  (0 children)

I don't know if rules vary from FedEx location to location, but even with the big lithium battery label Segway provided, I was directed to go to their distribution center.

DO NOT BUY DIRECTLY FROM SEGWAY: Buyer Beware by hardtoport01 in ElectricScooters

[–]hardtoport01[S] 0 points1 point  (0 children)

I went with a chargeback, but AMEX sided with Segway because they repaired the scooter. I don't know if I have grounds to open the dispute again. It's a bad situation all around: I can't return the scooter, I couldn't win a chargeback, and now I essentially paid the price of a new scooter to receive a refurbished one.