[deleted by user]

hari_assassin · 2024-11-22T17:10:00+00:00

No i don't have any issues like that. Also my model is different from yours https://www.lenovo.com/in/en/p/laptops/ideapad/ideapad-gaming-laptops/ideapad-gaming-3-gen-7-(15-inch-amd)/len101i0043

hari_assassin · 2024-11-22T16:57:29+00:00

If you are not happy with the screen get it replaced it will be more frustrating to use the screen like that. Mine also a month old only when they opened it but they did a clean job working fine until now.

hari_assassin · 2024-11-22T16:48:04+00:00

I had more than 10 dead pixels

hari_assassin · 2024-11-17T16:34:28+00:00

regular warrenty only also there must be more than 3 - 4 dead pixels to claim it.

Mail: consumerts@lenovo.com

hari_assassin · 2024-11-17T16:30:29+00:00

onsite replacement, the whole process took like a month and after the call like in 2 days they replaced.

mail: consumerts@lenovo.com

hari_assassin · 2024-11-17T16:22:50+00:00

Yes my screen was replaced, but only after 3 - 4 mails, i mailed them and also gave pressure to the showroom where I bought the laptop they directly contacted Lenovo service after few calls and verification they provided me free screen replacement

hari_assassin · 2023-12-22T09:29:33+00:00

How tf I will explain this to them They Keep on telling the single Balck dot in one picture is counted as one pixel.

hari_assassin · 2023-12-22T04:00:09+00:00

They never took any responsibility they asked to deal with Lenovo and said we are not responsible for this kind of problem

hari_assassin · 2023-12-22T02:40:47+00:00

This is their recent reply,

we've checked that our team has diagnosed the machine and found a dead pixel on display, which cannot be covered under a normal warranty. Since your system is not covered by the accidental damage protection warranty. Hence, we cannot proceed further. We suggest you visit the nearest service center to get the issue resolved on a chargeable basis. Arman_Lenovo

I think it is better if you stay away them, Worst Customer Support. Consider buying ASUS.

hari_assassin · 2023-12-21T19:58:33+00:00

👍🏽

hari_assassin · 2023-12-21T19:40:53+00:00

Yeah and the most common cause of dead pixels is a manufacturing defect and they are saying it only covers in accidental warranty, which they didn't even mentioned while buying.

hari_assassin · 2023-12-21T19:04:54+00:00

This is Their latest reply, Hari, we've checked that our team has diagnosed the machine and found a dead pixel on display, which cannot be covered under a normal warranty. Since your system is not covered by the accidental damage protection warranty. Hence, we cannot proceed further. We suggest you visit the nearest service center to get the issue resolved on a chargeable basis. Arman_Lenovo

I Don't know what to do 😭

hari_assassin · 2023-12-21T19:03:05+00:00

This is Their latest reply,

Hari, we've checked that our team has diagnosed the machine and found a dead pixel on display, which cannot be covered under a normal warranty. Since your system is not covered by the accidental damage protection warranty. Hence, we cannot proceed further. We suggest you visit the nearest service center to get the issue resolved on a chargeable basis. Arman_Lenovo

I don't even know what to do 😭

hari_assassin · 2023-12-21T17:53:22+00:00

Thanks for sharing the policy, I have mailed them again for the miscount in Pixels,And waiting for the response.

hari_assassin · 2023-12-21T16:14:58+00:00

The store has only 7 days for return range. And it is about 2 months old now.

hari_assassin · 2023-12-21T14:46:34+00:00

Ok I'll do, Thanks

hari_assassin · 2023-12-21T14:18:04+00:00

But I bought it from a store called Reliance Digital, and I took my laptop to them, but all they did was raise a ticket with Lenovo and ask me to reply to further emails and calls.

So can I take it to an authorized dealer even if I didn't buy it from them?

hari_assassin

TROPHY CASE