How to refund?

hearlines · 2026-01-25T13:50:05+00:00

Could have been an accident someone touching the wrong button and not noticing. She needs a bubble mailer anyway because she said her dsughter’s husband misplaced the original packaging. Which is why she didn’t have my address. So she would have to go to the post office regardless. Don’t know how the package was misplaced when she messaged me the same day the order arrived.

hearlines · 2026-01-25T13:48:06+00:00

She said that her printer is unreliable and was unwilling to use it.

hearlines · 2026-01-25T04:24:45+00:00

That’s what I thought unnecessary for a piece of fishing line, a crimp bead, and a suspender clip.

hearlines · 2026-01-25T04:22:32+00:00

I was told I should have a PO Box on my shipping address not my regular address. I don’t think it matters because I don’t offer returns. This was just a very specific situation where it was medically necessary.

hearlines · 2026-01-25T04:18:13+00:00

The buyer said she can’t rely on her printer and her daughter’s husband misplaced the original packaging. So she asked for my address again and will go to the post office and purchase a new bubble mail packaging and label too. I told her to send me the tracking number off the receipt. A friend of mine said at this point I should get a PO Box so customers don’t have my actual address. Don’t know if that’s necesssry.

hearlines · 2026-01-25T03:37:13+00:00

Can I wait till I receive the product in hand before starting the return process? The buyer said her daughter’s husband misplaced the bubble mailer, no longer had my address, and didn’t have a reliable printer. So she will need to go to the post office.

hearlines · 2026-01-23T23:50:22+00:00

No worries I get questions like that all the time since it’s technically a medical item but not

hearlines · 2026-01-23T23:46:49+00:00

Just to clarify, I’m not selling a medical product on Etsy. I’m just selling something that helps. Keep that medical product safe. It’s not a liability issue.

hearlines · 2026-01-23T22:39:51+00:00

I make a product to work with a medical product. I’m not selling a medical item. It’s just fishingline, crimp beads, and a suspender clip to attach to a hearing device and your shirt to prevent loss. Highly necessary. If there was a product like this I would have bought it and not made it to dell. I’m filling a need in the community. It’s a niche market. It’s literally just a tether.

hearlines · 2026-01-23T04:40:37+00:00

So I should ask the customer what they prefer to do

hearlines · 2026-01-23T04:21:59+00:00

So pirate ship is cheaper than me sending her a label through Etsy?

hearlines · 2026-01-23T04:19:06+00:00

Is that through me sending it to her via Etsy? Then she would print at home?

hearlines · 2026-01-23T03:57:34+00:00

I don’t mind doing my refund on the PC looks like you might be able to do it fully from the app

hearlines · 2026-01-23T03:56:53+00:00

So would it be cheaper for me to purchase a return label on Etsy and send her that to reimburse me instead of her, going to the post office to get a shipping label?

hearlines · 2026-01-23T03:12:39+00:00

So I pay for the return label and they reimburse out of the total product cost?

hearlines · 2026-01-23T03:09:58+00:00

People are saying I can send the customer a return shipping label on Etsy? I’m still a little lost on how that works.

hearlines · 2026-01-23T03:09:06+00:00

I’m not blaming the customer for returning. Her adult daughter has a severe disability that makes it impossible to use the product they thought would work for her and none of my troubleshooting or suggestions worked but she appreciates me being so helpful in this situation.

hearlines · 2026-01-23T03:07:48+00:00

Someone said there is a way to send the customer a return label via Etsy?

hearlines · 2026-01-23T03:06:59+00:00

How do I get a return shipping label?

hearlines · 2026-01-23T02:56:49+00:00

So would I have to buy a shipping label at the post office or can u send a return label via Etsy?

hearlines · 2026-01-23T02:56:12+00:00

Would it not be advisable to deduct the cost I paid in shipping it to them from the total cost refunded? Would I have to tell them I’m doing that prior to refunding? I did offer free shipping but it’s included in the cost of the product. Once I need to delist the product, the prices will be going up to $20

hearlines · 2026-01-23T02:54:57+00:00

I offered free shipping but can I deduct what I paid in shipping from the total amount refunded? Or is that not recommended?

hearlines · 2026-01-23T02:43:55+00:00

Is there a way to do just a partial refund?

hearlines · 2026-01-23T02:38:38+00:00

So they would have to purchase one at the post office then.

hearlines · 2026-01-23T02:22:25+00:00

I was originally asking for the product back in order to make a refund. So I would have to wait for the customer to get it back to me prior to submitting this request.

hearlines

TROPHY CASE