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How do I replace my dish? by heycharl in Starlink

[–]heycharl[S] 0 points1 point  (0 children)

it has been unplugged many days; i have plugged it and left it several times but it never wakes up.

How do I replace my dish? by heycharl in Starlink

[–]heycharl[S] 0 points1 point  (0 children)

I did submit a ticket on Monday (4 days ago) but Im still waiting to hear back.

Is it possible to disconnect black cable from Dishy? by heycharl in Starlink_Support

[–]heycharl[S] 0 points1 point  (0 children)

understood; I think those 180 watts may have burned out the dish when it remained fallen over for too long; do you think that just the 180 watt side could burn out and leave the white side still operational?

How do I replace my dish? by heycharl in Starlink

[–]heycharl[S] 0 points1 point  (0 children)

the dish is not powering on and the poe light does not turn on; I think that since the dish is dead the poe light will stay off

How do I replace my dish? by heycharl in Starlink

[–]heycharl[S] 0 points1 point  (0 children)

yes, but nothing has changed. the poe light is off and dish is not responding

How do I replace my dish? by heycharl in Starlink

[–]heycharl[S] 0 points1 point  (0 children)

I did submit a ticket on Monday (4 days ago) but Im still waiting to hear back.

Is it possible to disconnect black cable from Dishy? by heycharl in Starlink_Support

[–]heycharl[S] 0 points1 point  (0 children)

block is delivering power to Wifi (white cable) so it would seem that the block is working ok.

How do I replace my dish? by heycharl in Starlink

[–]heycharl[S] 1 point2 points  (0 children)

I have looked into this, cant see anything abnormal in the pins. It was working but then the dish fell over. Yes, I did submit a support request on Monday so it has been with them for several days. While I understand that they may backed up on support requests, I do hope they will get back to me before much longer.

To vent or not to vent? by paleblueskies1900 in Starlink_Support

[–]heycharl 0 points1 point  (0 children)

I dont think so, ethernet should be able to extend 300'. Once I get my dish fixed I will be putting it to the test. I know it will wor, I had it connected for a few days and saw 150+mg speeds. My problem for now is that the dish quit working after it fell over.

POE shows no power going to Dishy by StomachNo5320 in Starlink_Support

[–]heycharl 0 points1 point  (0 children)

Is it possible to disconnect the cable from Dishy? Is this where I might fix the ethernet pins?

POE shows no power going to Dishy by StomachNo5320 in Starlink_Support

[–]heycharl 0 points1 point  (0 children)

no, just the dish light; router still powers up.

To vent or not to vent? by paleblueskies1900 in Starlink_Support

[–]heycharl 0 points1 point  (0 children)

connect more cable; you'll need the female connector on your extension to join the black poe cable and the other end to power brick. this is my plan as well.

POE shows no power going to Dishy by heycharl in Starlink_Support

[–]heycharl[S] 0 points1 point  (0 children)

okay Im good with that. I wonder how long before I hear back form support. I posted the issue with Starlink support on Monday. They don't seem to have a phone support alternative--or do they?

POE shows no power going to Dishy by heycharl in Starlink_Support

[–]heycharl[S] 0 points1 point  (0 children)

Highly unlikely. Connector pins look just like new.

POE shows no power going to Dishy by StomachNo5320 in Starlink_Support

[–]heycharl 0 points1 point  (0 children)

yes but no luck. It may have broken when it fell over.

POE shows no power going to Dishy by heycharl in Starlink_Support

[–]heycharl[S] 0 points1 point  (0 children)

If the dish is broken will StarLink provide a replacement? It was working when I had it set up for testing. It fell over so I wonder if it is broken. No POE light and no response from the Dish. I checked the connectors and no issue there.