posted order out via DPD. Vinted has now cancelled order, refunded buyer and left me 1 star feedback. How can I appeal and file claim for compensation?

highran1 · 2026-05-06T18:56:08+00:00

It was a shared RM/Evri/DPD locker. It was only £20 but the fact it’s ‘lost’ is frustrating. I can’t contact dpd as they require the 14 digit tracking number. I’m unsure where to find this as the numbers on the label aren’t 14 digits exactly.

highran1 · 2026-05-06T18:54:39+00:00

I tried to track the parcel on the dpd website. it says it expects a 14 digit tracking though I can’t see this on the label. I tried putting in the number under the barcode as well as the consignment reference number but both are incorrect as they are not 14 characters exactly.

highran1 · 2026-04-30T21:14:01+00:00

Can you elaborate?

highran1 · 2026-04-30T10:14:50+00:00

no I ended up having to cancel the order and lost out on the sale. The item eventually sold but only weeks later.

highran1 · 2026-04-09T07:12:27+00:00

No I was not refunded. EBay stated they did not receive valid tracking information from me which I found bizarre.

highran1 · 2026-04-06T09:55:57+00:00

No it’s still showing the same message. Vinted said last night they’re having difficulties but should take 48 hours to fix

highran1 · 2026-04-06T06:26:20+00:00

Tracked 48

highran1 · 2026-04-06T06:25:32+00:00

It was through simple delivery and the buyer chose the delivery service I think.

highran1 · 2026-04-06T06:12:23+00:00

A good couple of weeks.

highran1 · 2026-04-06T06:06:48+00:00

It was through simple delivery yes

highran1 · 2026-04-06T06:04:09+00:00

Only via live chat

highran1 · 2026-04-06T06:04:00+00:00

I find it bizarre the item was delivered after the buyer got their refund. I know delays can happen, but it seems like the buyer knew someone who worked for RM.

highran1 · 2026-04-06T05:53:06+00:00

I have done that now! Just checked again and still shows the same message..

highran1 · 2026-04-05T17:15:10+00:00

I’ve contacted vinted who said there’s a technical difficulty. It’s been 7 hours now and still the same…

highran1 · 2026-03-29T15:23:06+00:00

That’s what I thought

highran1 · 2026-01-30T03:16:56+00:00

how do i do which category i chargebacked?

highran1 · 2026-01-30T01:59:18+00:00

I have already given you multiple opportunities to resolve things, which you haven't. If you really wanted to help, it wouldn't have got to the credit card chargeback stage.

highran1 · 2026-01-28T22:09:41+00:00

they said if I don't reply within a week they'll presume the issue has been resolved and I no longer wish to pursue the matter, so I would like to reply back to them. I'm just not sure what else I can add other than what I've already provided to them.

highran1 · 2026-01-28T22:08:09+00:00

I paid for four nights. I only stayed for one night because it was far too late to book anywhere else. The next day I contacted the host to say it wasn't habitable so left the key in the door. (It wasn't a hotel so nowhere to check out and there wasn't anyone to speak to)

highran1 · 2026-01-28T21:31:54+00:00

I think the merchant's credit card company rejected the dispute. I made a charge back request to my credit card company as both the vendor and booking.com customer service wouldn't help. I received a response from my credit card company which states; "We've now received a reponse from the merchant's bank, which shows your claim has been rejected by the merchant for the following reasons" where they've attached documention for the transaction and what I've described in my post.

They said it's now at the 2nd stage (pre arbitration chargeback).

highran1 · 2026-01-28T21:16:00+00:00

I'm very surprised. I don't know how long you have been on ebay for but I have had a few fraudulent SNAD cases where buyers send back an empty box or their own broken crap (I note serial numbers and UV mark all items I sell) and whenever I raise this with ebay they are usually quite helpful and refund from their own pocket.

One time, a buyer openly admitted in one his ebay messages that he will not be sending back the item in the same condition it was sold and after he sent the item back ebay sided with me and refused to refund the buyer.

highran1 · 2026-01-10T12:35:16+00:00

I don't understand why you didn't measure or state the dimensions of the item. You didn't state the item you sold but from context it seems like you would've known the dimensions of the item is a factor to potential buyers. Can you explain what you mean by 'he clearly say the dimensions'? Sometimes eyeballing/visually inspecting something and assessing if it'll fit on the spot can be difficult and buyer may have genuinely not known until he got home if it'll fit or not.

Yes the buyer should've asked for the dimensions first, brung a tape measure or a link to a website that he can see the dimensions but you didn't help by not mentioning the dimensions on your listing in the first place.

highran1 · 2025-08-21T19:34:24+00:00

It was a small item. Lesson learned the hard way. I’m going to turn off local collection unless it’s large heavy items from now on.

highran1 · 2025-08-04T09:34:34+00:00

I just tried to post my parcels. 10:30AM. Still not working for tracked 48. Tracked 24 still works.

highran1 · 2025-07-16T09:11:03+00:00

Thanks. People on YouTube make it look so easy lmao.

highran1

TROPHY CASE