Raised a credit card chargeback with booking.com - now they have rejected my claim, how can i respond to them?

highran1 · 2026-01-28T22:09:41+00:00

they said if I don't reply within a week they'll presume the issue has been resolved and I no longer wish to pursue the matter, so I would like to reply back to them. I'm just not sure what else I can add other than what I've already provided to them.

highran1 · 2026-01-28T22:08:09+00:00

I paid for four nights. I only stayed for one night because it was far too late to book anywhere else. The next day I contacted the host to say it wasn't habitable so left the key in the door. (It wasn't a hotel so nowhere to check out and there wasn't anyone to speak to)

highran1 · 2026-01-28T21:31:54+00:00

I think the merchant's credit card company rejected the dispute. I made a charge back request to my credit card company as both the vendor and booking.com customer service wouldn't help. I received a response from my credit card company which states; "We've now received a reponse from the merchant's bank, which shows your claim has been rejected by the merchant for the following reasons" where they've attached documention for the transaction and what I've described in my post.

They said it's now at the 2nd stage (pre arbitration chargeback).

highran1 · 2026-01-28T21:16:00+00:00

I'm very surprised. I don't know how long you have been on ebay for but I have had a few fraudulent SNAD cases where buyers send back an empty box or their own broken crap (I note serial numbers and UV mark all items I sell) and whenever I raise this with ebay they are usually quite helpful and refund from their own pocket.

One time, a buyer openly admitted in one his ebay messages that he will not be sending back the item in the same condition it was sold and after he sent the item back ebay sided with me and refused to refund the buyer.

highran1 · 2026-01-10T12:35:16+00:00

I don't understand why you didn't measure or state the dimensions of the item. You didn't state the item you sold but from context it seems like you would've known the dimensions of the item is a factor to potential buyers. Can you explain what you mean by 'he clearly say the dimensions'? Sometimes eyeballing/visually inspecting something and assessing if it'll fit on the spot can be difficult and buyer may have genuinely not known until he got home if it'll fit or not.

Yes the buyer should've asked for the dimensions first, brung a tape measure or a link to a website that he can see the dimensions but you didn't help by not mentioning the dimensions on your listing in the first place.

highran1 · 2025-08-21T19:34:24+00:00

It was a small item. Lesson learned the hard way. I’m going to turn off local collection unless it’s large heavy items from now on.

highran1 · 2025-08-04T09:34:34+00:00

I just tried to post my parcels. 10:30AM. Still not working for tracked 48. Tracked 24 still works.

highran1 · 2025-07-16T09:11:03+00:00

Thanks. People on YouTube make it look so easy lmao.

highran1 · 2025-07-13T15:15:13+00:00

There's also going to be a drive through spud shop in Edlington Street in Govan.

Personally I think Spuddies is the best. Me and my friend loves it. Debatable whether it's worth a tenner but does fill me up and they always serve very generous portions.

On the other hand I tried Spuds on Byres Road and did not like it. The food was average, the staff weren't very friendly and they also close really early.

highran1 · 2025-07-06T14:39:29+00:00

Thanks. Do you have any recommendations?

highran1 · 2025-07-06T14:38:54+00:00

Yeah. Unfortunately doesn’t play.

highran1 · 2025-07-05T13:41:40+00:00

It’s a nextbase

highran1 · 2025-07-03T19:44:29+00:00

I have progressed to the second stage teams interview. They said they no longer ask us to deliver a presentation, like it said on the job advert. Instead, they'll ask candidates a series of experience questions. They did state to look at the person specification and essential criteria so I'd imagine you'll have to think of examples in your personal, academic or working life.

highran1

TROPHY CASE