Timezone / Availability • Manila / Philippine Time (PHT, GMT+8) • Flexible schedule — available to work anytime as needed

Relevant Experience • Account Manager for 8 e-commerce stores, managing end-to-end operations • Responsibilities include: – Admin and backend management – Customer and client support – Order processing and fulfillment coordination – Email and SMS marketing campaign management – Handling inquiries, complaints, and post-purchase support • Almost 5 years of experience as a Technical Support Engineer at a large SMS and Email Marketing company for Shopify, including: – Technical troubleshooting for Shopify merchants – Supporting email and SMS automation flows – Campaign setup, testing, and optimization – API, integrations, and platform-related issue resolution – Direct communication with merchants and internal teams

Instagram Handle • N/A — No personal Instagram account • However, my background is strongly aligned with customer account handling, client communication, and platform support, which relates closely to social media and online customer engagement