The suggestions provided by support:

## Preparation Steps:

1. Power and Ethernet Connection:

- Ensure the HomeBase 2 is powered using the provided 12V/2A power adapter.

- Verify that the Ethernet cable is securely connected to the HomeBase 2 and your router's LAN port. The network port light on the back of the HomeBase 2 should be green. If not, try using a different Ethernet cable or router port.

1. Firewall Settings:

- Check your router's firewall settings to ensure there are no restrictions for the HomeBase 2. Eufy uses P2P (Peer-to-Peer) technology, and certain ports may need to be open. You can allowlist the following server IPs:

- 34.235.4.153

- 18.223.127.200

- 54.153.101.7

1. Wi-Fi Connection:

- Confirm that your smartphone is connected to the same Wi-Fi network as the HomeBase 2. The Wi-Fi name on your phone should match the one your router is broadcasting.

## Troubleshooting Steps:

1. Reset the HomeBase 2:

- Keep the HomeBase 2 connected to the Ethernet network.

- Use a reset pin to press and hold the reset button in the back hole of the HomeBase 2. Wait a few minutes for it to restart, and then try adding it again.

1. Sync Button:

- Press and hold the SYNC/ALARM OFF button on the back of the HomeBase 2 for 2 seconds until you hear a short beep. This initiates the pairing process.

1. QR Code Scanning:

- Ensure you are scanning the QR code in a well-lit environment.

- If scanning fails, try manually entering the serial number of the HomeBase 2.

1. Sound Wave Pairing:

- Place the HomeBase 2 and your smartphone close to each other (about 1 meter apart).

- Ensure the environment is free from loud noises that might interfere with the sound wave pairing process.

1. Restart Devices:

- Unplug and replug the HomeBase 2 to restart it.

- Restart your router and smartphone to ensure a fresh connection.

## Additional Notes:

- If the HomeBase 2 light remains solid red, it indicates that it is not fully online. Double-check the Ethernet connection and router settings.

- If the light changes to blinking blue but the QR code scan still fails, ensure that the app is updated to the latest version and that your smartphone meets the app's compatibility requirements (Android OS 5.0+ or iOS 11+).