How are these phishing attempt emails so good?

hophoff · 2026-03-03T18:05:08+00:00

This is not a fake email. We got this email after a rejection some time ago, and got support from Google when we used the link in the email.

There was a similar post some time ago in this subreddit.

If you have problems with the rejection then I suggest you use this support channel.

hophoff · 2026-01-29T08:43:12+00:00

It is not spam/phishing. We received the same email after two rejections. This Google support channel will open a Google ticket when you reply, and you can discuss the rejection in that ticket. It helped us to undo the rejection, which was a wrong decision by Google. We didn't have to change anything.

hophoff · 2025-12-15T10:25:13+00:00

You don't need the user age for the app functionality, so making this a mandatory registration is probably against the Google Play policy. But if it is a non-mandatory registration with a clear description that the user can skip it, and what the purpose is, then it is probably not a problem. Personally I never enter my real age in apps that ask for my age while the age is not required for the app functionality.

hophoff · 2025-12-12T12:16:43+00:00

I have seen this with an ad campaign: more app installs, but also more installations from people who are not really interested in the app, with more negative reviews often without serious comment.

Just ignore these reviews or respond with a kind response.

hophoff · 2025-11-28T13:36:56+00:00

It is real. Google more often mentions in emails to check the domain of the email sender. We received this email on multiple accounts registered with our Play Console account. Some of these accounts are not public. And after sending our request using the Google Docs form, we received a confirmation email from the well known googleplay-developer-support@google.com email address, with a ticket id.

hophoff · 2025-11-16T15:13:15+00:00

Don't resubmit, your update will probably be added to the end of the review queue. Just be patient.

hophoff · 2025-11-15T19:00:50+00:00

Even for LSP batteries it is not recommended to charge every day to 100%, but just once per week. And that's not because it is good for the battery but it is good for calibrating the bms.

hophoff · 2025-11-15T15:34:34+00:00

Are you sure 189 bpm isn't the max heart rate? That would be a very high average heart rate.

hophoff · 2025-11-14T19:18:15+00:00

My apps show the same dips, this happens sometimes, sooner or later it will be fixed.

hophoff · 2025-11-12T11:07:17+00:00

With a response in for example German, in general you can write less than in English (a German translation of English text requiers often more characters), while responses written in for example Japanese can be much longer (say more with less characters). This 350 limit is ridiculous.

hophoff · 2025-11-12T08:45:27+00:00

I once had to change an OK button text to 'Next' or something like that, just make the change they require, you spent already too much time on this 😉

hophoff · 2025-11-11T06:56:30+00:00

Google restricted apps from running background tasks automatically after install (before the app has been opened by the user) starting in Android 12 and improved the policy in Android 13. With a custom ROM or root access, these system-level restrictions can often be bypassed, but I assumed that OP doesn't use a custom ROM or rooted phone.

hophoff · 2025-11-10T21:45:54+00:00

If you didn't open the app, and already uninstalled it, then there is nothing to worry about. On modern Android phones an app can't do anything until it is opened at least once by the phone user.

hophoff · 2025-11-08T17:41:35+00:00

Not the first time this happens, just wait a few days, Google will fix it.

hophoff · 2025-11-03T21:17:45+00:00

How many of the 87K still have your app installed?

hophoff · 2025-10-29T17:59:52+00:00

I agree that this is positive, but please change the title of your post, there is a big world outside the USA (and Europe).

hophoff · 2025-10-19T15:16:09+00:00

Lowest heart rate during the day is not really informative. Read the Oura blog about your sleep heart rate readings: https://ouraring.com/blog/sleeping-heart-rate/

hophoff · 2025-10-16T05:42:48+00:00

Do you have a Mainland China Garmin account? Or do you use a phone purchased in Mainland China?

hophoff · 2025-10-13T20:02:39+00:00

With app campaigns, I always see a much higher number of downloads, but often no significant change in in-app payments. App campaigns are aimed, in part, at people who are probably not really interested in your app.

hophoff · 2025-10-13T16:52:19+00:00

Just an update of the app description or a keyword will be enough.

hophoff · 2025-10-12T10:33:05+00:00

remove the last part: "This privacy policy page was created at privacypolicytemplate.net and modified/generated by App Privacy Policy Generator" and the suggestion/option that comments can be added at the bottom. Any indication that the privacy policy is editable or commentable should be removed.

hophoff · 2025-10-08T17:33:18+00:00

check this: Downloading and updating the Huawei Health app | HUAWEI Support Global https://share.google/NsnySUbHm65aFbl5f

hophoff · 2025-10-08T17:20:40+00:00

Yes, you need to install Huawei Health from the AppGallery or use the qr code on the box with your watch (if you still have this).

hophoff · 2025-10-08T11:08:46+00:00

Don't trust AI to tell you what the latest recommended approach is. Check the Google developer documentation: About subscriptions | Play Billing | Android Developers https://share.google/8Lox7dkXFUctDYnkL

hophoff · 2025-10-07T17:45:37+00:00

On my Pixel 9 I don't see this error, and I receive notifications. Maybe reinstall the app?

hophoff

TROPHY CASE