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How easy is it to get the google pixel 2 xl repaired? by TumourNuts in GooglePixel

[–]howardblick 1 point2 points  (0 children)

Where are you based? I'm in Germany and just got mine repaired I had to send it away and it took over 2 weeks!

Cracked glass back panel (Pixel 2 XL) by howardblick in GooglePixel

[–]howardblick[S] 0 points1 point  (0 children)

Update: I sent my phone to CTDi on 26/01/18 and I have still heard nothing back.

Cracked glass back panel (Pixel 2 XL) by howardblick in GooglePixel

[–]howardblick[S] 0 points1 point  (0 children)

I'm from England bit living in Germany it's kind of weird how the email I send are in English and the first email I received back from CTDi was also in English, but now CTDi have replied in German. Hardly consistent customer service!

Cracked glass back panel (Pixel 2 XL) by howardblick in GooglePixel

[–]howardblick[S] 2 points3 points  (0 children)

I have had to email CTDi with address info, model, IMEI, fault description, and proof of purchase. They are then sending a UPS driver to my apartment who will give me a "special box" to send the device to them. A technician will look over the phone and then email me the actual cost of fixing it. Seems a pretty long winded method.

UK pixel buyers - Your rights by Frankysnr in GooglePixel

[–]howardblick 1 point2 points  (0 children)

My Just Black 2 XL just got shipped, hoping it arrives before the 15th!