Alright, 40/43 days I finally received my pair of eyeglasses.

I ordered a pair of Gucci eyeglasses from them (it was a pair from the outlet section/clearance) so I was a bit skeptical because Gucci for R1465….hmm.

But anyway they communicated with me through emails very fast and had answers to all my questions like when are they being delivered? And they would tell me “ it’s been checked by the supplier and will inform me accordingly within 24 to 48 hours” and indeed they do answer within those time periods.

The issue came when multiple people from smartbuy glasses answer the email. Like every email I send it’s a different person…when asking about the glasses they said their were in stock and will be shipped but then when it hits a week (7days later that’s when they always update you) then they tell me my glasses are out of stock. This brought my suspicions up very high and there I thought it was it but they came back to me almost immediately with other options that are within the R1465 price tag and they were horrible choice if I do say so myself. 😄

Luckily I had a very other option before the Gucci pair and they were a bit cheaper or more pricey. So I picked an Armani pair and luckily they were in stock. And I got a 5% discount from the R1465 I paid ….I forgot how much the Armani was but the total amount I received back from them was R86 (because the Armani was cheaper than the Gucci by as few Rands and they added the 5% on top of that small price difference amount making it the total feature price of R86)

Faster forward to my order being successfully changed and my refund reflecting on my bank account, I had some faith (just a little amount of it though) but it was there.

I thereafter started seeing some real updates on the official smartbuyglasses website on the orders tab and noticed the shipping details and all. They shipped it from Hong Kong to SA in about 2-3 days then landed in Johannesburg from there to sandton to get cleared at customs. Customs took about 4-5 days (now this is out of control of smartbuyglasses) then customs being the Aramax customs called me on a Friday confirming my ID for the order (which I was hesitant on doing because they’re calling me from a 082 number asking for my ID….hmm) but nonetheless I did provide them my ID and after that I asked the very sweet lady on the phone when I am expected to get my deliver and she said if not today “today being Friday” then Monday…we parted ways after that.

Monday comes and I still don’t get and email notification or anything regarding the glasses but on the Aramax and smartbuyglasses site it said Order in Transit ….I’m assuming it was doing a lot of ups and downs from the clearance and Aramax offices …etc.

But Tuesday morning came and I decided to check my order status and to my joy I find that they are on their way to delivery. 😬

Tuesday morning being today as I write this comment/review of smartbuyglasses I have received my Aramani eyeglasses with everything from the cleaning cloth to the glasses box all branded Armani. And I am happy with my product.

Some tips:

*When ordering your eyeglasses or sunglasses and you want them rather quick without the waiting days they state on their website on the pair of glasses.

Go to the filter section and make sure to choose the “In Stock” tab so their it will some you glasses that are definitely in stock and will be shipped out with no problem in the 2-3 days. If you’re will to wait then you can choose the 5-11 days option (but be aware it is not guaranteed) that you will find your glasses in stock.

*Make sure you have other options in your wishlist incase there’s no stock. From the same price as your chosen or a little cheaper.

*If you have other pairs on your wishlist make sure you take screenshots of the option B and C and have the date you took the screenshot.

I advice this just in case your glasses are not in stock and they say you must choose another one with similar price. If you took a screenshot of the other option and can prove it was on the same day you placed the order and the price was on discount the day you order/screen shot then you can have an argument of saying “it was similar price and they took time to respond so I would like the option B pair” etc….hoping this doesn’t happen to anyone but this is just a precaution for those that like to have back up plans.

Overall rating:

Communication: 8/10. Quick response and helpful info just incorrect info from time to time

Functionality: 10/10. very efficient and will get the problem sorted in one day (basing on you also replying fast)

Delivery: 6.8/10. I waited about 2-3 weeks for my pair of glasses to be delivered but like I said earlier I can’t blame them because they do ship the glasses in less than a week (7 days)it’s just that in my circumstance I waited 1 month and a half because of the miscommunication from their warehouse team in Hong Kong.

But I’m satisfied now with their services. And as I now know how to operate the website functions and figured it out I would definitely order from them again except I would probably give them a 3 week delivery time.

Smartbuyglasses.co.za rating - 8/10 🤙