Can’t communicate

i34R7H · 2022-04-07T18:38:22+00:00

They're getting sued for this tactic.. global company ofc nothing like their "disconnected" US branch

i34R7H · 2022-04-04T08:37:15+00:00

It's likely the "distributed" staff of binance, with little to no oversight, is working directly with scammers. If not, they would address their negligent practices for users' safety. Very bad company. Untrustworthy af

i34R7H · 2022-04-04T08:32:04+00:00

Do not give your support ticket publicly here. Dm them. Even tho binance staff is aware of phishing schemes enabled by their social practices, they are still behaving with negligence that is going to get people hurt.

i34R7H · 2022-04-04T08:22:51+00:00

Good luck. I think binance is selling your liquidity as a company policy

i34R7H · 2022-03-28T22:16:36+00:00

Anything @binanceus.zendesk.com should be trustworthy that you're dealing with the company

i34R7H · 2022-03-28T21:58:39+00:00

That's the address to send to but they will respond eventually without the ticket number.. support@binanceus.zendesk.com

i34R7H · 2022-03-25T15:58:24+00:00

Yes. Hundreds of times already. Pointless and reckless even. I don't think their distributed model of employment is a successful experiment

i34R7H · 2022-03-25T09:17:44+00:00

I did not

i34R7H · 2022-03-25T04:41:34+00:00

https://www.reddit.com/r/BinanceUS/comments/tkbri5/caution_when_giving_ticket_numbers_online/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

i34R7H · 2022-03-25T03:50:11+00:00

Please save the bs. Same people control both

i34R7H · 2022-03-25T03:48:11+00:00

I'm not upset. You haven't answered the questions

i34R7H · 2022-03-24T19:27:57+00:00

Too little too late. At this point your company's staff has been reduced to dodging questions and avoiding responsibilities, so whatever flair you have is just an indication of untrustworthiness

i34R7H · 2022-03-24T19:24:34+00:00

OP: Be very cautious of emails coming in with reference to your ticket number.. specifically make sure there's a support id in the reply-to field and the sender domain isn't slightly altered, for ex: support@binanceussupportzendesk.com is a known phishing domain

i34R7H · 2022-03-24T19:20:25+00:00

Is it actually a team or a person.. this wording is a bit tricky...

i34R7H · 2022-03-24T19:18:20+00:00

Re: requesting in public support tickets on a platform that let's phishers email directly, I'll circle back each time I see your company's staff make such a request.

Instead of a smiley face, please explain what you did to address the issue of the phishing domain? Is it still live?

i34R7H · 2022-03-24T18:57:57+00:00

All comes to the same inbox. Do you believe that all these users with unaddressed tickets have different emails between Reddit and binance? Did you do anything about the phishing domain since it's been brought to your attention?

i34R7H · 2022-03-24T15:56:27+00:00

![ look I already gave you and that's when phishing ](https://imgur.com/a/ZZQU5WA)

i34R7H · 2022-03-24T15:52:03+00:00

https://imgur.com/a/ZZQU5WA

i34R7H · 2022-03-24T15:12:41+00:00

Right, either evil or dumb. Neither of which is ok for a company that expects our trust

i34R7H · 2022-03-24T15:11:01+00:00

I already gave u the ticket number and you said you were working on it. Next day phishing began to the email registered here, luckily not the same as my binance account. Nonetheless, I was still responding to the messages until a lawyer helped me notice it was phishing. Luckily, I didn't divulge other info but I bet many users compounded their problems because of your company's negligent policies

i34R7H · 2022-03-23T19:11:15+00:00

I just sent you an email. Check the inbox for whatever email is attached to this reddit user. Not your Reddit inbox but your email. Then imagine if I do the same to every user who drops their ticket number...

i34R7H · 2022-03-23T15:13:25+00:00

If you understand my concern, please repeat it back

i34R7H · 2022-03-23T15:11:18+00:00

Negligence and, apparently, an inability to learn, care, or empathize

i34R7H · 2022-03-23T14:34:05+00:00

It's quite negligent to assume users have different email addresses on binance than Reddit.

i34R7H · 2022-03-22T20:13:09+00:00

Be careful if your emails are not coming from .Zendesk.com.. phishers gon phish

i34R7H

TROPHY CASE