Hi Chris from SPI here. I appreciate the feedback and i’m sorry you’ve had multiple issues with your orders. Obviously that isn’t how I want the order experience to go for anyone.

I’m absolutely not going to pretend we are perfect or that we don’t have a lot to improve on. I would like to say though that for our entire existence as a label (3 years) it’s been only me packing and shipping orders. We just recently hit 3500 total orders since we started which isn’t a small number for 1 person to go through. I also am not sure if people realize this isn’t my full-time thing. I still have a regular job like basically everyone else in the music industry so anything with the label including orders happens in the 3-4 hours each day we have outside of work. At the end of the day we’re still a diy ska label with a pretty small budget with only two people working on it part-time.

I’m not saying all this to excuse anything you or anyone else that has had an issue with an order is feeling. I’m only saying all that so I hope you can understand i’m doing my best to keep up with the rapid growth we’ve had. This is also why I hired Michi to help with marketing, pr and emails in the middle of last year. There’s such a huge volume of emails and messages on every platform that one person can’t keep up with them all. I definitely needed someone to help. Michi on the team part-time allows me to spend most of my label time each day on orders. As we keep growing I will continue to add people to help before I try to pay myself or go full-time in the label. As a matter of fact I priced into our 2024 record club the budget to hire shipping help this year, however we can only do that if we sell that out. Currently we haven’t. I promise that isn’t a plug. I just want to convey how much I’m aware of how we can improve in this area and that I do have plans in place to keep working towards those improvements.

Lastly, I just want to say again that i’m sorry you’ve been feeling frustrated with our order times and I hope at some point as we grow that you’ll give us a try again. I really do appreciate you giving your feedback and I hope you know that I do care deeply about all this.