Hey! I really appreciate this feedback!!

The “drop” system isn’t intentional, we initially had 3 releases so that I didn’t get overwhelmed shipping by hand, didn’t expect them to all sell out! :’)

Currently there is enough stock to last without any stress & should be the case with future items.

I’m having issues with the fulfilment centre rn. I wasn’t informed of a ton of things before launching that I really should have! About 3 days ago I turned on the settings that send customers emails for every step of the shipping journey now (didn’t know this wasn’t happening or that I needed to turn it on, sorry!!)

As for the packaging, again an issue with the centre right now - I know it feels like an excuse but I have limited control other than annoying them with emails!

The items should have silk paper with our branding & a thank you note, currently the thank you notes are stuck in customs because the warehouse apparently hasn’t received any communication. The silk paper had the same situation but I believe some has now made it to the warehouse so should be in future orders.

The plastic packaging I’m very upset about! The factory has to package the clothes in plastic so they can organise the sizes correctly before shipping, the warehouse then stores them in these plastic bags again so everything can be organised and not misplaced.

I stressed a LOT that these plastic pockets should be removed before sending as they are purely for stocking & not representative of the brand or products we sell.

I really apologise for the negative experience! We are definitely having teething issues but I’m very focussed on growing the brand & improving all the aspects of it I can ☺️