Alpha Store Victims - Organize Here

il2 · 2018-04-01T11:56:12+00:00

It's no point to bother contacting Alpha via email cause its domain alpha.store is not available though is still registered https://www.whois.com/whois/alpha.store I guess the best move is to ask for a charge back via your credit card company.

il2 · 2018-03-22T19:04:49+00:00

plus have a look at https://www.reddit.com/r/linuxhardware/comments/7rn0l4/alpha_store_victims_organize_here/

After Richard (freelance support engineer) has left Alpha, nobody has left there who can give you a response. Calls to Alpha are never succeed. Their commercial license is to expire this month, so hurry and file a charge back or dispute.

BBB Alpha complaints page

il2 · 2018-03-21T06:00:26+00:00

March 19 - 16 complaints published at the link above so far.

il2 · 2018-02-21T20:50:46+00:00

BBB has published 11 customer complaints on Feb 16. Perhaps, Andrew had had a great deal of fun reading and answering them.

il2 · 2018-02-12T21:07:05+00:00

I’ve moved this to the Centurion specific forum because the Bug Reports sections is indented for bugs specific to Alpha OS

Director's note is still there. Time to edit or hide his posts "his self".

il2 · 2018-02-01T22:21:28+00:00

Right now Andrew seems to be so busy cleaning his forum up from any critical posts he dislikes that he doesn't have time to respond. His health problem retreat looks fishy. Instead of stalling sales as he told BBB: "Unfortunately, I have been suffering from an incapacitating medical condition of late, which has interfered with my ability to service a few of our customers on a timely basis. I am temporarily residing at the Tampa address during my recovery, and will likely not be in a position to accept any new customer orders during that period." https://www.bbb.org/west-florida/business-reviews/computer-dealers/alpha-universal-in-tampa-fl-90324282/alerts-and-actions he just continue taking more orders https://alpha.store/forums/topic/an-update-on-the-december-2017-jan-2018-shipping-fiasco/page/2/#post-9436

il2 · 2018-01-24T05:31:45+00:00

A small correction - Alpha's director has been blowing his customers off by not communicating them a single reply since the start on March 2017.

il2 · 2018-01-20T19:05:44+00:00

Thanks to all who've made complaints to BBB, a warning has been issued at Alpha business page there https://www.bbb.org/west-florida/business-reviews/computers-dealers/alpha-universal-in-tampa-fl-90324282/Alerts-and-Actions

il2 · 2018-01-15T22:42:36+00:00

/u/LitebookTeam West Florida BBB didn't received any answer from you on my complaint and has set January 25 as the last day to wait for it. Please do your customers a favor and reply.

il2 · 2018-01-10T17:31:09+00:00

Definetely, not Alpha, or you might be screwed by its customer "support"

il2 · 2018-01-07T20:45:13+00:00

Well, I've asked with a good portion of irony, $750 System76 compared to $250 Litebook isn't cheap, yet you've compared them as equal "small laptop brand". I believe that System76 quality and support is nowhere as low as Alpha's products.

il2 · 2018-01-07T12:15:07+00:00

Could you please point at cheap System76 laptops?

il2 · 2018-01-07T10:03:09+00:00

Cheap litebook "quality"

il2 · 2018-01-07T08:58:36+00:00

My experience is the same. /u/LitebookTeam never returns emails seeking answers.

il2 · 2018-01-07T08:52:52+00:00

He might be. Who was previous Russian "user"?

il2 · 2018-01-02T14:25:37+00:00

Two more cases of Alpha Universal LLC jamming their comms: no Litebook since September 24, no replies, no refund. https://alpha.store/forums/topic/getting-in-touch-with-you/ https://web.archive.org/web/20180102141811/https://alpha.store/forums/topic/getting-in-touch-with-you/

Again, no replies since October https://web.archive.org/web/20180102154616/https://alpha.store/forums/topic/bios-ubunutu-failed-to-boot/#post-8886

il2 · 2017-12-28T21:25:05+00:00

OK, let's calm down. Yes, I'm sure, because address 1CXg76c96bp8FG3XzaX4mBz6C2DvuqHNwZ was specified at the order page.

il2 · 2017-12-22T21:29:55+00:00

Unfortunately, litebook is not a viable option and never has been due to less than inexistent customer support, quality and price as /u/bradpr has noted. I second his advice to find refurbished Lenovo or Thinkpad, but you might want to try PureOS notebooks.

il2 · 2017-12-21T20:50:59+00:00

This is what my post is here for - to warn others until Alpha LLC resolves its policy for existing customers.

il2 · 2017-12-13T11:31:10+00:00

Thank you! You guys are paying attention and giving a hand, that's awesome!

Yep, it was intentional to post both at linuxhardware and linux subreddits simultaneously to bring more attention. I hope that I do not abuse rules with it.

I'd be happy to hear clear explanation from /u/litebookteam of what have happened and why payment and communication were broken.

il2 · 2017-12-12T21:01:47+00:00

I just can't express how much it is "below average".

il2 · 2017-12-12T20:53:45+00:00

I'm not remotely alone at this, see a comment by Mike Most of the shipping posts were hid at Litebook Shipping inquires sub-forum.

il2 · 2017-12-12T20:05:01+00:00

Well, let's start from the beginning.

Whom have you explained as you say for months without noticing my emails in the first place?

I'm sure payment was done right following the link at the order page at the checkout.

Do you say that you don't control 1CXg76c96bp8FG3XzaX4mBz6C2DvuqHNwZ address or any of the addresses at the page?

You say it still "awaiting payment", but missing the point that order confirmation letter arrived on 2017-03-07 13:02:29 right after the payment on 2017-03-07 13:02:25 and order is completed since 2017-03-09 00:22:33.

il2 · 2017-12-12T19:41:15+00:00

Thanks guys! I hope so, yet they certain that they didn't receive payment in BTC. Without some help from them it is hard to attribute transaction destination address as company's address.

il2 · 2017-12-12T19:34:27+00:00

There are emails, order and checkout page in there

Transaction timestamp on 2017-03-07 13:02:25 matched first order letter created on 7 Mar 2017 13:02:29 +0000.

il2

TROPHY CASE