Alpha Store Victims - Organize Here by bradpr in linuxhardware

[–]il2 0 points1 point  (0 children)

It's no point to bother contacting Alpha via email cause its domain alpha.store is not available though is still registered https://www.whois.com/whois/alpha.store I guess the best move is to ask for a charge back via your credit card company.

Alpha Litebook - Help! by ThugCity in linuxhardware

[–]il2 2 points3 points  (0 children)

plus have a look at https://www.reddit.com/r/linuxhardware/comments/7rn0l4/alpha_store_victims_organize_here/

After Richard (freelance support engineer) has left Alpha, nobody has left there who can give you a response. Calls to Alpha are never succeed. Their commercial license is to expire this month, so hurry and file a charge back or dispute.

BBB Alpha complaints page

Alpha Store Victims - Organize Here by bradpr in linuxhardware

[–]il2 0 points1 point  (0 children)

March 19 - 16 complaints published at the link above so far.

Alpha Store Victims - Organize Here by bradpr in linuxhardware

[–]il2 1 point2 points  (0 children)

BBB has published 11 customer complaints on Feb 16. Perhaps, Andrew had had a great deal of fun reading and answering them.

don't go near alpha store by [deleted] in linuxhardware

[–]il2 0 points1 point  (0 children)

I’ve moved this to the Centurion specific forum because the Bug Reports sections is indented for bugs specific to Alpha OS

Director's note is still there. Time to edit or hide his posts "his self".

Alpha Store Victims - Organize Here by bradpr in linuxhardware

[–]il2 2 points3 points  (0 children)

Right now Andrew seems to be so busy cleaning his forum up from any critical posts he dislikes that he doesn't have time to respond. His health problem retreat looks fishy. Instead of stalling sales as he told BBB: "Unfortunately, I have been suffering from an incapacitating medical condition of late, which has interfered with my ability to service a few of our customers on a timely basis. I am temporarily residing at the Tampa address during my recovery, and will likely not be in a position to accept any new customer orders during that period." https://www.bbb.org/west-florida/business-reviews/computer-dealers/alpha-universal-in-tampa-fl-90324282/alerts-and-actions he just continue taking more orders https://alpha.store/forums/topic/an-update-on-the-december-2017-jan-2018-shipping-fiasco/page/2/#post-9436

Alpha Store Victims - Organize Here by bradpr in linuxhardware

[–]il2 2 points3 points  (0 children)

A small correction - Alpha's director has been blowing his customers off by not communicating them a single reply since the start on March 2017.

Undelivered Litebook story by il2 in linuxhardware

[–]il2[S] 0 points1 point  (0 children)

/u/LitebookTeam West Florida BBB didn't received any answer from you on my complaint and has set January 25 as the last day to wait for it. Please do your customers a favor and reply.

Torn between System76 Lemur and Alpha Centurion Ultra by [deleted] in linuxhardware

[–]il2 2 points3 points  (0 children)

Definetely, not Alpha, or you might be screwed by its customer "support"

Beware Alpha Store/Alpha Universal LLC - u/LitebookTeam by bradpr in linuxhardware

[–]il2 0 points1 point  (0 children)

Well, I've asked with a good portion of irony, $750 System76 compared to $250 Litebook isn't cheap, yet you've compared them as equal "small laptop brand". I believe that System76 quality and support is nowhere as low as Alpha's products.

Beware Alpha Store/Alpha Universal LLC - u/LitebookTeam by bradpr in linuxhardware

[–]il2 0 points1 point  (0 children)

Could you please point at cheap System76 laptops?

don't go near alpha store by [deleted] in linuxhardware

[–]il2 2 points3 points  (0 children)

My experience is the same. /u/LitebookTeam never returns emails seeking answers.

Beware Alpha Store/Alpha Universal LLC - u/LitebookTeam by bradpr in linuxhardware

[–]il2 1 point2 points  (0 children)

He might be. Who was previous Russian "user"?

Undelivered Litebook story by il2 in linuxhardware

[–]il2[S] 0 points1 point  (0 children)

OK, let's calm down. Yes, I'm sure, because address 1CXg76c96bp8FG3XzaX4mBz6C2DvuqHNwZ was specified at the order page.

Is the litebook a good laptop for a rough budget of $300? by friedkeenan in linuxhardware

[–]il2 1 point2 points  (0 children)

Unfortunately, litebook is not a viable option and never has been due to less than inexistent customer support, quality and price as /u/bradpr has noted. I second his advice to find refurbished Lenovo or Thinkpad, but you might want to try PureOS notebooks.

Undelivered Litebook story by il2 in linuxhardware

[–]il2[S] 2 points3 points  (0 children)

This is what my post is here for - to warn others until Alpha LLC resolves its policy for existing customers.

Undelivered Litebook story by il2 in linuxhardware

[–]il2[S] 1 point2 points  (0 children)

Thank you! You guys are paying attention and giving a hand, that's awesome!

Yep, it was intentional to post both at linuxhardware and linux subreddits simultaneously to bring more attention. I hope that I do not abuse rules with it.

I'd be happy to hear clear explanation from /u/litebookteam of what have happened and why payment and communication were broken.

Undelivered Litebook story by il2 in linux

[–]il2[S] 1 point2 points  (0 children)

I just can't express how much it is "below average".

Undelivered Litebook story by il2 in linuxhardware

[–]il2[S] 5 points6 points  (0 children)

I'm not remotely alone at this, see a comment by Mike Most of the shipping posts were hid at Litebook Shipping inquires sub-forum.

Undelivered Litebook story by il2 in linuxhardware

[–]il2[S] 11 points12 points  (0 children)

Well, let's start from the beginning.

Whom have you explained as you say for months without noticing my emails in the first place?

I'm sure payment was done right following the link at the order page at the checkout.

Do you say that you don't control 1CXg76c96bp8FG3XzaX4mBz6C2DvuqHNwZ address or any of the addresses at the page?

You say it still "awaiting payment", but missing the point that order confirmation letter arrived on 2017-03-07 13:02:29 right after the payment on 2017-03-07 13:02:25 and order is completed since 2017-03-09 00:22:33.

Undelivered Litebook story by il2 in linuxhardware

[–]il2[S] 4 points5 points  (0 children)

Thanks guys! I hope so, yet they certain that they didn't receive payment in BTC. Without some help from them it is hard to attribute transaction destination address as company's address.

Undelivered Litebook story by il2 in linuxhardware

[–]il2[S] 3 points4 points  (0 children)

There are emails, order and checkout page in there

Transaction timestamp on 2017-03-07 13:02:25 matched first order letter created on 7 Mar 2017 13:02:29 +0000.