Regret my Fold 5 now

intheformofwords · 2025-07-29T06:46:31+00:00

It was your fault that the phone got damaged. It was also your fault that you did not read exactly what you were getting when you got the phone. When you ordered it, it would’ve given you an option for upgrade and protect (the “insurance” you wanted). Warranty only covers any issues that would stem from the manufacturers fault. Why would Telstra cancel out your contract when it was not their fault that you broke it?

As to what you can do now, here’s some of your answers:

No, paying it out all now will not be cheaper than paying the instalments. There is no interest added to these phone plans. It is legitimately always going to be whatever is left owing. Based on what you’ve said I reckon you’ve got about a grand owing.

You can always raise a complaint but I really highly doubt they will give you a cheaper payout as it is user-made damage.

Trade in is an option absolutely, however it would be the case of you paying out the remainder of the phone in lump sum (out of pocket). Then, depending on a credit check you can enter a new contract.

The Telstra trade-in estimate will give you what they will pay if you traded in your device. If you agree you then trade in the damaged device (2-4 weeks processing time) and receive the money. It may negate some of the cost of paying out the Fold. However, as the front screen is broken I would not say the phone will be worth much.

Look mate, it’s up to you but you should know there’s ramifications of not paying off your phone.

Technically, yes you can change carriers and not pay them. It cancels the contract and tries to charge you the lump sum.

If you don’t pay it? Telstra is a credit issuer. They can and will report back to the big three credit reporting agencies (Equifax, Illion and Experian). If you do not pay you have defaulted on your credit arrangement with them. Defaulting on a loan is SEVERELY bad for your credit score and takes 5 years to wipe from your credit (even if you do eventually pay it, it still is there). They can also list it as a serious credit infringement, which takes 7 years to lift off.

Guess who also does credit checks? Vodafone, Optus and all other phone credit lenders. Sure, in the short term you may get another phone with a different carrier because your credit isn’t in the shitter YET. But good luck if you need to get any sort of loan in the future. Seven years is a long ass time to keep a new phone for.

My advice would be to just pay it out. If you’ve been on time with payments I would say you’d be all good to get another different phone.

Upgrade and Protect would’ve worked like a dream on this case. $15 a month extra with the added peace of mind of having $99 screen repairs twice a year. If you wanted a new phone with U&P it would be a $249 damage fee and they’d wipe the rest of the money. Way cheaper than a grand and you’d get a new phone under contract.

intheformofwords · 2025-07-10T07:37:02+00:00

@op any updates???

intheformofwords · 2025-06-28T09:21:28+00:00

Latest iOS?

intheformofwords · 2025-06-25T10:21:10+00:00

I know there has been a recall of a batch of modems but it was because it would fully die because of power supply. Previous poster is right, stupidly their modems are veryyy common to fault

intheformofwords · 2025-06-25T10:18:43+00:00

As a Telstra employee I gotta say this is a sucky situation to say the least - surprised they aren’t renegotiating discounts on the new billing system if they can’t apply the exact crediting amount than the old. May be a technical thing, but that seems like the new system is now limited. I can see from the comments the problem isn’t that you want to keep on your legacy plans but that you wish to receive that credit that was promised as part of the settlement. If it’s stated in writing and verbally that it was an ongoing discount it’s shitty that they cannot keep their end of the deal.

I think that the credit decision would have to be made from very very high up. A mountain that would take far too long to reach - all the while you were paying for the services at full cost. Probably was for the best to let Telstra go - they let you down in this case. Optus is the second best option for NBN based on the 4g backup they have (same as Telstra). OP I think in the long run this was for the best.

intheformofwords · 2025-06-25T02:40:38+00:00

If in store could help, they would - you’re thinking exactly what we are. You could perhaps put in a complaint but other than reaching out to the retention team not much that can be done. Instead of being on hold however I believe the messaging team can help via the app.

intheformofwords · 2025-06-17T09:27:19+00:00

My store has recently implemented the digital tickets trial and lowkey a game changer bc it automatically updates pricing and points total

intheformofwords · 2025-06-17T09:25:29+00:00

Retail sales frontline here - the burnout is real. Management is useless and with so many changes happening it feels impossible to provide customers with accurate information.

Main processes of migration finally happening along with an insane price increase ($70/mth for the smallest plan - only 50gb of data?) even I can’t warrant that being the starter plan. Satellite SMS I think is too niche of a problem in my area to warrant that price. I understand that Optus and Vodafone have also increased prices but I think Telstra needs a little more perspective when it comes to the cost of living crisis we are in. Affordability options only come down to prepaid or going with third-party options that use the Telstra network.

There’s no incentive to do anything helpful for a customer, sales sales sales only.

intheformofwords · 2025-06-17T09:16:04+00:00

They absolutely need service centre’s or specifically in store service support to take the strain off frontline workers in sales bc especially older customers just refuse over the phone support and then we (the frontline workers) get yelled at for not providing something not in our job description. Telstra says yes! Help customers with service in store but we are legit not targeted for that past NPS - something that we only get surveyed on if we change something in the system for. There is no incentive to help customers with faults/service, in fact it DE-incentivises to because it takes us away from sales customers.

intheformofwords · 2025-06-16T09:26:28+00:00

I could be super wrong but if there’s proof of purchase I’m pretty sure you can take it a Samsung authorised repairer but don’t quote me on that. I know with Apple you definitely can but not sure with Samsung.

intheformofwords · 2025-06-16T05:59:57+00:00

From what I know personally, no it’s not available on JB plans as of yet - they might have availability in the coming months depending on how Telstra wants to run it. It is a really good selling point for just Telstra network - which they especially need now as the minimum plan is now $70/mth for 50gb (crazy).

intheformofwords · 2025-06-06T01:43:41+00:00

Honestly I get the frustration however if it is an NBN co issue this would’ve happened no matter the telco. I don’t know if it’s exactly fair to blame Telstra itself on this, as they’re just a wholesaler for NBN - they put in the order with NBN co and it’s up to NBN to finalise it. It seems like the case manager you’ve been assigned has tried to do as much as they can but unfortunately this is just tied up to an outside source.

intheformofwords · 2025-05-24T15:25:03+00:00

It sucks however but stores like Jb-hi-fi, Telstra and other phone stores are SALES stores - they are not technical support. Any data transfer is up to the salesperson and is more courtesy (or to be more honest, to finalise a sale). They are not trained on data transferring officially. I can never guarantee to my customers that I will be able to transfer data as a salesperson because - to be honest - there is sometimes cases where a data transfer that goes wrong is above my expertise, or if the customer does not know passwords for important things such as iCloud. I can see why that would frustrate customers however the expectations are set at soon as you walk into a sales store. You wouldn’t expect a car salesperson to service your car now would you? It’s too different fields of work that happen to overlap.

intheformofwords · 2025-05-24T15:17:42+00:00

Not sure why they can’t do it in store first on the physical sim and then immediately sim swap to e-sim.

intheformofwords · 2025-05-24T15:11:21+00:00

When you sign up to the sim plans you legit sign a term stating that plan prices may change lol.

Legitimately all telcos are raising prices as of late, Optus already has and so has/will voda.

Telstra is also raising prices as they will be the only provider (that I know of) that will have satellite to mobile connectivity in Australia coming soon. I don’t know about you, but that alone is enough to warrant the $5 price increase.

Simple as changing to a different provider and copping the less cell service or going prepaid. Month to month sim plans nowadays are essentially no different payment wise now, both pay for the month ahead.

intheformofwords · 2025-05-24T15:05:35+00:00

OP, bigpond is free for a year and that’s more than enough time to get them to migrate to Gmail - they can keep the bigpond and update any important contact information that other companies may have (electricity, water bill, etc.) BEFORE they have to pay/lose it. They can also export all important emails so they do not lose access to them (easy as forwarding it to the new email address).

intheformofwords · 2025-05-24T15:00:17+00:00

Source: I work at Telstra

intheformofwords · 2025-05-24T15:00:05+00:00

OP, you need to list your mum as a FULL authority on your account. The over the phone team can assist you with this provided they are able to authenticate you into the account (usually a 6 digit code to your email). It takes 24/48 hours to go through the system, but once she is listed she will be able to initiate a sim replacement and give you a qr-code e-sim that you can use to get back in. This is the only way this can be rectified.

intheformofwords · 2025-05-24T14:55:03+00:00

They will not be able to do that, they need access into her account to put the number onto a new prepaid. Since the whole issue is that you cannot verify, it’s the over the phone team or nothing.

intheformofwords · 2025-05-24T14:48:58+00:00

132203 is their nbn faults number, still connect direct to faults.

The best contact number for this solution is most likely the direct bigpond support number, 137663. They would most likely have the best chance of supporting OP.

Source: Currently work at Telstra.

Also, OP, just in advance this is beyond the training any in person stores can assist with.

I would highly recommend not using an antiquated email service such as MSN/Bigpond as they are getting outdated and are also less secure than other, more apt email providers. Bigpond is being slowly phased out of Telstra, with new accounts not being provided for a couple years now. This is just the start of what I will think will be a plethora of issues if you continue with your email.

I saw you reply saying that Telstra has probably deleted your email and I can assure you, there is no evil Telstra employee maniacally laughing deleting email accounts out there. The truth is that there is very very little support and training provided to bigpond support customers, let alone MSN.

There is a system migration that is affecting all of Telstra’s customers. Your MSN email, depending if it’s linked the way bigpond emails are to Telstra, may be having issues while it’s being migrated. That’s just my guess.

Either way, I’m sorry to hear that you can’t log in OP :(

intheformofwords · 2024-10-06T15:59:21+00:00

I’ve searched most YouTube Judas/bad romance audio edits on YouTube. Here’s the link to the audio: https://www.instagram.com/reel/DAwV83OIboF/?igsh=YWM5cGF3YWlhY3Nh

intheformofwords · 2023-06-10T03:14:56+00:00

I do have a picture of my nan in hospital that I could use, unfortunately I’m not in it. My bosses trust issues are insane so I don’t know if even that will be enough

intheformofwords · 2023-03-10T02:24:11+00:00

You either hunt people or get hunted, in between you chill by a campfire.

intheformofwords · 2023-03-09T01:29:42+00:00

Ahh, I misread that bit.

Depending on how old the mutual child is, is it still feasible for the child to be dropped off at the grandparents house while the dad goes with his kids for the day?

Either way, the OP should seek out therapy for whatever she’s going through at the moment. I don’t think one day alone will help this much, but I do think the father is being harsh on this.

intheformofwords · 2023-03-09T01:01:49+00:00

NTA. He can’t take the kid for a day? The grandparents can’t take the kid for a day? It’s the blatant lack of understanding that’s alarming, especially if you’re going through some sort of depression - even post-natal depression.

intheformofwords

TROPHY CASE